IT Operations Manager

At CME, we believe in Banking That Has Your Back. As an employer who is ranked as one of the Best Employers in Ohio and is the recipient of several Top Work Places award, we have the backs of our Associates as well! Here are just some of the benefits our Associates receive:

• Strong work/life balance
• 4 weeks of paid time off each year
• Paid holidays every year
• Pet bereavement leave
• Maternity/paternity leave
• A strong health and wellness program with health and financial rewards
• Annual Mental Health Day
• 401(k) match of up to 6%
• Monthly incentives and annual bonus potential
• And so much more!

A financial institution in central Ohio, CME Federal Credit Union was started by the local heroes of our community City of Columbus Fire and Police Departments. We now offer financial services to everyone in Franklin County and the 7 surrounding counties and remain dedicated to serving those who serve our community! Everything we do has just one mission, to offer strong financial solutions!

CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are currently looking for a full time IT Operations Manager to be a financial hero to our members! This position is located at CME's administrative offices in Downtown Columbus, Ohio.

• Oversee core credit union systems (e.g. M365, loan origination platforms, FICS, SQL Servers, ADFS) ensuring uptime, security, and performance.
• Supervise IT operations staff and foster a culture of innovation, accountability and continuous improvement.
• Responsible for adhering to NCUA regulations, cybersecurity standards and internal policies.
• Manage relations with third-party vendors, including contract negotiation and performance monitoring.
• Identify opportunities to optimize IT processes and implement automation where feasible, work with other departments to align technology initiatives.
• Oversee help desk operations and ensure timely resolution of technical issues.

To complete this mission, our hero needs to be a self-motivated and empathetic team player with great communication and leadership skills. Our hero also needs to be an organized, problem solver with strong project management and analytical skills. Being technology advanced with strong ethics and attention to detail is also a must.

At a minimum, our hero needs to have a Bachelor's Degree in Information Technology or Computer Science or equivalent work experience. 5+ years of experience in IT operations. ITIL, CISSP, or CISM certifications are a plus. Financial institution experience is preferred.

Do you have what it takes to be a financial hero? If so, click the Apply button!