Director of Customer Service (Remote)

Join Our Team as Director of Customer Service (Remote)

Are you passionate about providing exceptional customer service and leading a team to success? Global Strategic Alliance LLC is seeking a Director of Customer Service to oversee our remote customer service team. As a leader in financial services and digital-asset investment, we are dedicated to providing fast, secure, and compliant transactions for our clients. Join us in our mission to help clients efficiently purchase, transfer, and manage digital assets with a focus on speed, security, and operational discretion.

Daily Responsibilities:

• Manage and lead a remote customer service team
• Ensure one call resolution for all customer inquiries
• Oversee call center operations and service sales
• Handle inbound calls and prioritize first in, first out restocking
• Manage asset protection, order processing, and replenishing

Required Skills:

• Demonstrated experience in call center management
• Strong knowledge of product and service sales
• Experience in resolving customer complaints and issues
• Ability to process payments, handle bank deposits, and manage client services
• Proficiency in shipping, order entry, and complaint resolution

Nice to Have Skills:

• Experience in bathroom remodeling
• Knowledge of asset protection and payment processing
• Ability to pull reports and analyze data for resolution

Company Information:

Global Strategic Alliance LLC (GSA) is a financial services and digital-asset investment firm specializing in fast, secure, and compliant over-the-counter (OTC) transactions for crypto and digital assets. We help clients, institutions, and high-net-worth individuals purchase, transfer, and manage digital assets efficiently, with a strong focus on speed, security, low transaction costs, and operational discretion.

Salary and Benefits:

• Minimum Salary: $87,000.00
• Maximum Salary: $127,000.00
• Health Insurance, Life Insurance, Dental Insurance, Vision Insurance
• 401(k) and Flexible Schedules
• Work From Home and Health & Wellness Programs
• Vacation Leave, Sick Leave, Holiday Pay, Paid Time Off
• Paid Parental Leave and Long-Term Disability

DEI Statement:

Global Strategic Alliance LLC is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our team and drives innovation.

EEO Statement:

Global Strategic Alliance LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from discrimination and promotes respect, fairness, and equality for all employees.