Hotel Manager, Pyramid Lake Lodge

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This is a management role reporting to the Director of Operations , Jasper Lodging for the Banff Jasper Collection. The Hotel Manager will oversee the day-to-day operations on site at Pyramid Lake Lodge.

ROLES & RESPONSIBILITIES

• Oversee all aspects of hotel operations with an emphasis on driving balanced results:

  • Team Engagement

  • Guest Experience

  • Financial Performance

  • Our Promise to Place

• Directly oversee front office and resort services operations while working together with Director of Facilities, Director of F&B, Executive Housekeeper to ensure cohesive approach to elevating the experience. Examples include:

  • Attention to detail on Total Guest Journey

  • Championing Hospitality Excellence

  • Ensuring flawless physical presentation (interior, exterior, landscaping etc.)

• Collaborate with peers in the development of the hotel's strategic plan, business plan and play a key role in the implementation and adjustment of plans

• Assist in the management and development of capital projects and renovations from an operational viewpoint, as well as the implementation plan. Communicate with the Director of Operations on any urgent needs or deficiencies that require attention.

• Champion effective use of maintenance management software Limble for all team members.

• Ensure financial outlooks for the hotel are at or above plan, working with division/department heads on proactively responding to business trends and challenges to meet or exceed hotel targets.

• Work with all operations to ensure exceptional guest experience, evaluating where and when processes, procedures or policy improvements may be effective; solution-based approach and asset to success.

• Act as a representative for the Hotel with our key business partners, developing new partnerships and maintaining relationships for best business outcomes and community relations

• Act as a guide and a role model for all members of our team to ensure the processes, procedures and standards are consistently delivered

• Conduct weekly room inspections and monthly property inspections.

• Manage relationships with internal & external guests to understand short- and long-term needs, develop strategies, manage expectations and assess the level of satisfaction with services provided

• Proactively manage expectations staff have in regard to scheduling and labor management

• Confident decision making based on research and trends an asset to this role

REQUIRED SKILLS & QUALIFICATIONS

• 3-5 years' experience participating strategically and operationally at a Management level

• A leader in your field, your experience would preferably include a strong background in Front Office and extensive rooms division experience

• An innovative thinker who provides solutions to ensure support of guest and employee needs

• Proven team-builder with outstanding motivational skills and coaching ability

• High degree of attention to detail and professionalism

• Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience

• Results oriented with the ability to be flexible

• Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee expectations

• Post-Secondary diploma/degree in Hospitality Management or related discipline preferred but not mandatory based on experience

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavik, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.