Home Health Intake Coordinator

The Intake Coordinator is responsible for coordinating agency referrals and supporting scheduling for Medicare and non-Medicare patients under the supervision of clinical leadership. This role is the front door of the agency and plays a critical role in ensuring smooth, accurate, and timely transitions into home health services.
This is a fast-paced, detail-heavy role with significant phone and computer work. The Intake Coordinator serves as a primary point of contact for referral partners, patients, and families and must represent the agency with professionalism, warmth, and urgency.

• Home Health experience is strongly preferred.

• Candidates must have healthcare experience.
  Do not apply if you do not have prior healthcare experience.

• Exceptional computer skills are mandatory (10/10 expected).

• Strong phone and communication skills are critical — this role involves extensive time on the phone with patients and referral partners.

• Serve as the first line of customer service for referral sources, patients, and families

• Receive, document, and track referrals in the referral tracker and EMR system

• Gather, verify, and confirm all referral documentation and patient information from physicians, hospitals, SNFs, ALFs, and other referral sources

• Communicate with referral partners to resolve missing or inaccurate information promptly

• Coordinate with internal teams for insurance verification and payer authorizations

• Maintain active follow-ups with clinical leadership regarding pending admissions

• Create initial Start of Care (SOC) visits, associated tasks, and assign to appropriate clinicians

• Perform additional intake-related duties as needed

• Prepare and organize new patient charts

• Ensure all required documentation is accurately uploaded and completed in the EMR

• Work closely with clinicians to resolve documentation gaps quickly

• Maintain medical supply inventory and submit supply orders

• Maintain office supply inventory and submit orders

• Assist with scheduling, payroll/timesheet reconciliation, onboarding, and operational tasks when other team members are unavailable

• Prior home health experience preferred

• Healthcare experience required (hospital, clinic, home health, hospice, or related setting)

• Advanced proficiency with:

• Email and calendar management

• Excel / spreadsheets

• Online portals and EMRs

• Research and data entry

• Ability to move quickly across systems with high accuracy

• Strong verbal and written communication skills

• Enjoys talking on the phone and communicating with patients and referral partners

• Able to represent the company with a positive, energetic, and professional tone

• Comfortable handling high call volumes and follow-ups

• Exceptional attention to detail in a fast-paced environment

• Highly organized and process-oriented

• Ability to prioritize and manage multiple tasks simultaneously

• Proactive mindset with the ability to take initiative

• Adaptable and comfortable with change

• High school diploma required

• College degree preferred