Marketing & Business Operations Analyst [206969]

Department: Retail Services Business Operations
Location: Hybrid in either Schaumburg, Illinois or Atlanta, Georgia

An established Financial Services company is looking for a detail-oriented Marketing & Business Operations Analyst to serve as the operational backbone of their Statement Channel.

In this role, you will bridge the gap between Marketing Strategy and Technical Execution . You will ensure that millions of credit card statements (paper and digital) for major partners (e.g., Best Buy, The Home Depot, American Airlines) are produced accurately, compliant with regulations, and populated with dynamic marketing content.

This is a cross-functional role requiring collaboration with Tech, Legal, Marketing, and third-party vendors (e.g., Fiserv) to drive efficiency, minimize risk, and deliver a flawless customer experience.

1. Campaign Execution & Content Management

• Execute marketing campaigns within the statement channel, ensuring accurate placement of partner branding, messaging, and imagery.

• Collaborate with Marketing and Product teams to code and validate specific statement messages and dynamic customer communications.

• Manage the end-to-end testing and quality assurance (QA) process for new content to ensure flawless production.

2. Operational Governance & Compliance

• Serve as the primary guardian of statement accuracy; research and resolve production issues, data errors, or customer complaints.

• Ensure all statement activities adhere to regulatory requirements (e.g., Fair Lending) and internal Operational Risk frameworks.

• Support internal/external audits and compliance monitoring related to statement procedures.

3. Process Improvement & Vendor Management

• Act as the liaison between Citi and print/digital vendors (e.g., Fiserv) to manage SLAs and production timelines.

• Identify opportunities to automate manual processes, reduce costs, and improve production efficiency.

• Utilize project management tools (Jira) to track milestones for new partner onboarding and system upgrades.

Required Experience:

• 4+ years of experience in Business Operations, Marketing Operations, or IT within a complex, matrixed organization.

• Industry Knowledge: Experience in Financial Services, Credit Cards, or Private Label Banking is strongly preferred.

• Education: Bachelors Degree in Business, Marketing, Technology, or equivalent work experience.

Technical & Soft Skills:

• Systems Proficiency: Understanding of credit card data systems. Knowledge of HP Exstream/Dialogue and Jira is a significant plus.

• Process Mindset: Ability to map out complex workflows, identify risks, and prioritize trade-offs.

• Communication: Strong ability to translate business/marketing needs into technical requirements for developers and vendors.

• Attention to Detail: proven track record of managing high-volume, sensitive customer communications with high accuracy.

• Impact: Your work directly impacts the customer experience for millions of cardholders across the worlds largest retail brands.

• Growth: Gain exposure to the full lifecycle of credit card operations, from marketing strategy to technical implementation and regulatory compliance.

• Culture: Join a team that values intellectual curiosity, accountability, and the ability to drive change in a fast-paced environment.

Client Description:

Freelancing long-term with Aquent gets you access to some pretty cool things:

Youre paid weekly

Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)

Paid Sick Leave for all US and Canada talent

Access to Fidelity 401(k) with company match

Access to FSA Program (pre-tax payment toward bus or train passes, etc.)

Direct deposit for your paycheck

Access to our Talent Rewards Program (we reward for referrals!)

Access to free online courses via Aquents Gymnasium, to help you develop your skills:

Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure youre happy and progressing according to your expectations (were also there to be looking for new opportunities for you when youre close to wrapping up)

#LI-Hybrid