IT Specialist

ABOUT US

Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The EEP, IT Specialist supports the successful delivery of a workforce development program by ensuring that participants have reliable access to technology, digital tools, and technical support necessary for training, job readiness, and employment placement. This role bridges technology, instruction, and participant support, helping to reduce digital barriers and build participants' technical confidence and employability, including coordination of EEP's occupational training partnership with external educational institutions.

The IT Specialist is responsible for managing program technology infrastructure, providing hands-on technical assistance, supporting digital skills training, and collaborating with program staff and employer partners to align technology use with workforce expectations. The role is essential to creating an accessible, trauma-informed, and inclusive learning environment that prepares participants for today's technology-driven workplaces.
RESPONSIBILITIES
Technology & Device Management

• Oversee and maintain all client digital devices, including laptops, hotspots, tablets, and essential software.
• Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle.
• Provide general IT support to staff and clients as needed.

Training & Program Support

• Manage the Occupational Training portion of the program, ensuring high-quality instruction and operational efficiency.
• Deliver digital literacy and technology training to both clients and staff.
• Assist with troubleshooting, software onboarding, and program-related tech guidance.

Client Engagement & Case Management

• Conduct intakes, outreach, and ongoing communication with program participants.
• Provide career support including resume development, cover letter creation, and job search assistance.
• Maintain accurate documentation and follow-up within case management systems.

Vendor & Operations Collaboration

• Serve as the primary liaison with technology vendors and service providers.
• Support Operations by monitoring technology inventory, usage, and spending.
• Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols.

Education & Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field OR equivalent combination of education, certifications, and hands-on experience.
• Minimum of 1 years of experience providing IT or technical support in a professional, educational, nonprofit, or community-based setting.
• Experience supporting users with varied levels of digital literacy, including individuals new to workplace technology.

Technical Competencies

• Proficiency in supporting Windows and/or macOS operating systems.
• Working knowledge of:
• Microsoft 365 and Google Workspace
• Video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet)
• Learning management systems or online training platforms
• Ability to troubleshoot common hardware, software, connectivity, and account-access issues.
• Basic understanding of:
• Network connectivity and Wi-Fi troubleshooting
• Data privacy, cybersecurity fundamentals, and password management
• File management and cloud storage systems

Workforce Development & Program Support

• Ability to support participants in using technology for:
• Training and certification programs
• Job search and application processes
• Virtual interviews and employer onboarding systems
• Familiarity with digital literacy concepts and workplace technology expectations.
• Willingness to collaborate with instructors, case managers, and employer partners to align technology support with employment goals.

Communication & Interpersonal Skills

• Strong verbal and written communication skills, with the ability to explain technical concepts in clear, plain language.
• Demonstrated patience, empathy, and professionalism when providing support.
• Ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds.

Organizational & Administrative Skills

• Ability to document technical issues, solutions, and system changes accurately.
• Strong time-management skills and ability to prioritize competing requests.
• Comfortable working in a fast-paced, service-oriented environment with evolving program needs.

Equity, Accessibility & Professional Values

• Commitment to equity, accessibility, and inclusion in technology access and workforce preparation.
• Experience working in-or willingness to learn about-trauma-informed, participant-centered program models.
• Understanding of the role technology plays in economic mobility and employment readiness.

Preferred (But Not Required)

• IT certifications (e.g., CompTIA A+, Network+, Google IT Support, Microsoft certifications).
• Experience supporting workforce development, adult education, nonprofit, or social service programs.
• Bilingual or multilingual skills relevant to the participant population.
• Experience supporting hybrid or fully virtual training environments

Budgeted Salary: $60,484 - $66,812 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement

Work position is Full-time; Salaried/ Exempt

Work schedule is currently Hybrid; must be able to meet job location schedule obligations

Benefits:

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.