Client Success Manager II

Are you looking to make a career change to an exciting company? This exciting opportunity as a Client Success Manager II offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this Client Success Manager role could be the right fit for you.

Responsibilities:

• Proactively track and analyze client health metrics, including adoption, engagement, satisfaction, and performance outcomes.
• Develop and implement action plans for at-risk accounts to reduce churn and improve overall account health.
• Drive continuous improvement initiatives informed by client feedback and industry best practices.
• Lead Quality Business Reviews (QBRs) to evaluate performance, alignment with KPIs, and opportunities for optimization.
• Own and manage the contract renewal process to ensure timely execution and minimal risk.
• Partner with internal stakeholders, including Business Development, Finance, and Legal, to streamline renewal cycles.
• Identify early indicators of potential non-renewal and execute proactive intervention strategies.
• Work closely with clients to identify new service opportunities across departments, regions, or use cases.
• Collaborate with Sales teams on upsell and cross-sell initiatives.
• Provide data-driven insights and recommendations that demonstrate ROI and highlight additional value opportunities.
• Maintain up-to-date knowledge of industry trends, regulations, and compliance requirements within Life Sciences, Data Centers, and Aerospace sectors.
• Offer strategic insights and thought leadership related to evolving standards, compliance, and risk mitigation.
• Translate complex QA/QC and technical services into clear business value for stakeholders at all Support other operational or strategic initiatives as needed to ensure organizational success.

Qualifications:

• Bachelor's degree in Business, Engineering, Life Sciences, or a related field (advanced degree preferred).
• Minimum of 5 years of experience in Client Success, Account Management, or Quality Management within regulated industries.
• Aerospace industry experience preferred.
• Strong understanding of quality systems, compliance frameworks, and industry certifications (e.g., AS9100, GMP, GLP, GDP, ISO 9001, ISO 13485).
• Demonstrated success managing enterprise-level clients in technical or regulated environments.
• Proficiency with MS Office and CRM platforms (e.g., HubSpot).
• Excellent communication, negotiation, and presentation skills.
• Ability to clearly convey complex technical or regulatory concepts in client-friendly terms.
• Strong problem-solving skills with the ability to manage escalations calmly and effectively

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Paid Time Off
• Direct Hire

Salary: $75K-$95K annually

Ask for: Deb

Job Id: 25697

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

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