Client Support Specialist (CSS)

Client Support Specialist (CSS)
Location: Office Based Waipahu, HI
Position Type: Full-Time

Job Summary:
RCM Health Care Services is seeking a highly organized and detail-oriented person to oversee and coordinate the scheduling of school personnel across the state of Hawaii. The CSS will play a critical role in ensuring that schools are staffed with qualified professionals, managing daily scheduling needs, resolving conflicts, and maintaining strong communication between school districts, nurses, and internal teams.

Key Responsibilities:
Scheduling & Coordination:

• Develop and manage daily, weekly, and long-term nurse schedules for multiple districts across Hawaii.
• Ensure all shifts are properly staffed, proactively addressing any scheduling gaps or last-minute changes.
• Coordinate coverage for call-outs, vacations, and unplanned absences.
• Work closely with school administrators and nursing staff to ensure seamless operations.

Communication & Support:

• Serve as the primary point of contact for school professionals regarding schedule assignments and changes.
• Communicate schedule confirmations, updates, and policies to employees and school district representatives.
• Maintain strong relationships with school leadership to ensure alignment with district needs.
• Address and resolve scheduling conflicts in a timely and efficient manner.

Process Improvement & Efficiency:

• Identify and implement best practices to improve scheduling efficiency and reduce last-minute coverage issues.
• Utilize scheduling software and tools to streamline operations and enhance accuracy.
• Monitor staffing trends and recommend solutions to optimize nurse placement and utilization.

Qualifications & Requirements:

• Experience in scheduling, coordination, or workforce management, preferably in healthcare or education settings.
• Strong organizational skills and attention to detail to manage complex schedules.
• Excellent verbal and written communication skills to interact with school administrators and school professionals
• Ability to work in a fast-paced environment and handle last-minute changes with ease.
• Proficiency in scheduling software, Microsoft, Google and database management.
• Familiarity with Hawaiis school system and staffing regulations is a plus.

Why Join RCM Health Care Services?

• Be part of a dedicated team committed to providing high-quality school nursing services.
• Opportunity to make a meaningful impact on student health and well-being across Hawaii.
• Competitive salary, supportive work environment, and growth opportunities.

Salary:

• $45,000 - 50,000 annual starting salary
• Comprehensive benefits

If you are a proactive problem solver with strong coordination skills and a passion for supporting healthcare professionals, we encourage you to apply!

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