Lead Salesforce Platform Administrator

USG, Inc.
Columbus, Ohio
Full Time

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Position: Lead Salesforce Platform Administrator
Interview Mode: Microsoft Teams
Work Arrangement: Remote (occasional onsite meetings required)
Preferred Location: Columbus, Ohio
Work Location (County): Franklin County
Experience Required: 8+ years
Education: Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a closely related field
Laptop: Shipped or Pick Up

Job Responsibilities

Create and manage system changes without interruption to users
Modify and configure the system to increase usability and business value
Perform daily Salesforce administration including user setup, permission groups, object/field customization, record types, page layouts, and validations
Manage CRUD operations and maintenance of user and system licenses
Communicate system enhancements and changes to users
Monitor usage and mentor users/groups requiring assistance
Enhance overall end-user experience on an ongoing basis
Document company processes, workflows, and field mappings
Create new processes and related reporting
Import data as required
Monitor and manage exception logs for back-end integrations with SFDC
Monitor, maintain, and improve data quality
Create and maintain dashboards and reports, including folder maintenance