Learning & Development Business Analyst - HR Technology & AI Solutions Learning & Development Business Analyst - HR Technology & AI Solutions

Learning & Development Business Analyst - HR Technology & AI Solutions CVS Health 2.7 ( ) Columbus, OH for later Why you should apply for a job to CVS Health : 62% say women are treated fairly and equally to men 52% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews # R... Position summary ighly tactical role focused on requirements elaboration, use case documentation, test execution, and day-to-day coordination with technology teams and vendors.What You Will Do: Requirements & Documentation Translate business needs into detailed functional requirements, user stories, and acceptance criteria Document use cases including user journeys, workflows, edge cases, and exception scenarios Create and maintain process flow diagrams, data mappings, and solution specifications Gather and consolidate feedback from stakeholders to refine requirements Maintain requirements traceability and ensure alignment between business needs and delivered solutions Testing & Quality Assurance Develop test plans, test cases, and test scripts based on functional requirements and acceptance criteria Execute functional testing, regression testing, and integration testing Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users Identify, document, and track defects through resolution; validate fixes prior to release Validate AI/ML outputs for accuracy and alignment with intended use cases Document test results and provide status updates to project leadership Solution Support & Delivery Support solution design activities by preparing documentation, mockups, and visual aids Coordinate with engineering and integration teams on build activities, clarifying requirements as needed Assist with pilot deployments, user training, and change management activities Gather user feedback post-launch and document enhancement requests Support vendor coordination on deliverables, timelines, and issue tracking AI & Technical Support Assist in documenting AI use cases and translating them into technical specifications Support the evaluation and testing of AI-driven features for usability and learner engagement Help validate that AI implementations meet data privacy and security requirements Stay current on AI tools and learning technology trends; share insights with the team Required Qualifications 5+ years' experience as a Business Analyst, writing functional requirements, user stories, and acceptance criteria 3+ years' experience in Learning Technology, L&D Systems or related field 3+ years' experience developing test plans and executing UAT 2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast) 2+ years' experience working with agile development teams and tools (e.g., Jira, Azure DevOps) Preferred Qualifications Strong documentation, communication, and organizational skills Ability to manage multiple tasks and priorities in a fast-paced environment Exposure to AI concepts and tools (e.g., generative AI platforms, large language models) and their application in learning Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO) Background in instructional design or learning experience design Healthcare, retail, or pharmacy industry experience Education Bachelor's degree in Learning & Development, Instructional Design, Information Systems, Business, or related field Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is:$83,430.00 - $222,480.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit anticipate the application window for this opening will close on: 01/26/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Why you should apply for a job to CVS Health : 62% say women are treated fairly and equally to men 52% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews