Landscape Production Manager - Pacific, WA

POSITION SUMMARY

A Senior Landscape Production Manager oversees daily operations, crew management (scheduling, routing, training, safety), quality control, client relations, and budget adherence for landscape maintenance projects, ensuring efficient, high-quality service delivery while driving profitability through upselling and cost management, combining field leadership with administrative oversight. 

ESSENTIAL FUNCTIONS

• Build strong client relationships through clear communication, trust, and meeting customer needs.
• Partner with site Operations Manager and clients to perform landscape quality audits to review landscape quality, task execution, identify maintenance needs, and recommend enhancement opportunities.
• Proactively manage properties with weekly site tours to ensure quality standards. Address landscape problems before they escalate.
• Operate in an Aspire Workflow Management System to analyze landscape maintenance route efficiency and contract profitability.
• Escalate maintenance contracts and contracted services deviating from Aspire defined time and costs, propose solutions.
• Identify and develop estimates for additional work based on issues and upsell potentials for properties.
• Oversee crew work sites, ensuring efficiency and customer service. Ensure high-quality services meet deadlines and expectations.
• Ensure employees work efficiently and safely. Prepare crews with necessary equipment.
• Manage company assets in the field, vehicles, and work sites.
• Work with administrative support for timely and accurate contract administration.
• Manage crew production time and produce billing documentation promptly.
• Develop strong maintenance crews through leadership, training, mentoring, and coaching.
• Keep accurate client files and reports.
• Ensure strong accuracy, attention to detail, and organization.
• Establish good working relationships with team members.
• Foster positive communication and relationships with employees, management, vendors, and customers.
• Adhere to and enforce company policies and guidelines.
• Participate in and conduct meetings as requested.
• Perform other duties as assigned.
• Strong understanding of horticulture, irrigation and maintenance equipment.

QUALIFICATIONS

• Five (5) years of landscaping experience or a degree/certification in landscape/ornamental horticulture.
• Proven ability to prioritize and manage multiple projects, budgets and teams.
• Three (3) years of property management experience.
• Three (3) years of irrigation experience (repairs, installation, troubleshooting).
• Ability to learn, operate, and train others on recent technologies and software applications.
• Operating within an Aspire Workflow Management System is a plus.
• Familiarity with PNW plant identification, disease and pest identification, and pruning/planting techniques.
• Ability to complete work reports and punch lists with above-average writing skills.
• Experience leading and supervising crews of 3-12 members.
• Knowledge of the proper use of landscaping equipment with 2-cycle engines.
• Current WA state pesticide license or ability to obtain within ninety (90) days.
• Clean WA state driver's license and ability to pass a background check.
• Excellent verbal and written communication skills in English; bilingual Spanish English is a plus.
• Proficiency in computer software, including Word, Excel, Outlook, and Google Docs.
• Understanding outdoor environments and safety precautions.
• Experience in detail-oriented work.

PHYSICAL REQUIREMENTS

• Reliable, consistent onsite work attendance for a Monday through Friday work schedule that will extend beyond a firm eight-hour workday.
• In all weather conditions, frequently move about work sites with steep grades, slopes, uneven surfaces, and other unpredictable terrain conditions.
• Weekday off-hours and weekend on-call duty is required four to five times per year.
• Be able to demonstrate proper lifting and carrying techniques to hourly workers with items weighing up to 50 pounds. Seldom perform this physical requirement alone.
• Ability to recognize and identify products from a distance.
• Demonstrate to hourly workers how to handle and move materials using hands, arms, and legs. Will seldom perform this physical requirement alone.
• Ability to work at a computer or desk for extended periods.
• Use vision to differentiate colors and products.

Employees of Pacific Landscape Management Inc. are expected to maintain a professional image and attitude consistent with the company’s vision, mission, and values. Employment is at will, meaning either party can terminate employment at any time. This job description is not all-inclusive and may be modified at any time.

Pacific Landscape Management is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.