Help Desk Technician

Help Desk / Desktop Support Technician

Location: Madison, WI (Hybrid – majority on-site preferred)
Contract: Long-term (1+ year, targeting 3 years)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Ashton North is partnering with a Madison-based client to identify a Help Desk / Desktop Support Technician to support a Windows-centric corporate environment. This role combines Tier 1 and Tier 2 support, with hands-on responsibility for desktop support, hardware troubleshooting, and ticket management.

What You’ll Do

• Provide Windows 10/11 end-user support
• Troubleshoot and replace PC hardware (memory, hard drives, system boards)
• Triage, document, and resolve tickets in ServiceNow
• Support PC imaging, provisioning, and deployments
• Respond to basic end-user desktop and “how-to” requests

What We’re Looking For

• Experience supporting Windows 10/11 environments
• Hardware troubleshooting and desktop support experience
• Familiarity with ServiceNow or similar ticketing systems
• Strong communication and customer service skills
• Ability to be on-site most days in Madison, WI

Nice to Have

• Intune, Windows Autopilot, Active Directory
• VPN and remote support tools
• ITIL exposure

Additional Details

• Hybrid role; on-site presence is strongly preferred
• Client provides business laptop
• Single virtual interview
• Local Madison-area candidates only