Infrastructure Specialist 2 - 20018200 E

What You'll Do:

Primary Technology: Endpoint Customer Support

Secondary Technology: Identity and Access Management

Selection devises, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position.

Job Duties:

• Receives direction and possesses considerable technical knowledge of software applications and hardware environments
• Installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity (i.e., multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt and modify standard procedures
• Devises new approaches to problems encountered
• Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains
• Creates, organizes, files and maintains documentation
• Reviews and monitors enterprise security systems
• Takes appropriate action and responds to alarms and/or alerts per agency policy and procedure (e.g., anti-virus, spam)
• Interfaces with other platforms from a hardware and/or software perspective
• Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation
• Stays current regarding new technologies in area of IT assigned
• Attends in-service training, workshops and conferences
• Works on special projects and committees as assigned

Selection devises, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position.

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology, Basic Documentation, Change Mangement, Computer LIteracy, Customer Service, Interpreting Data, Verbal Communication and Confidentiality.