Live Chat Operator (Remote)

Join Our Team as a Live Chat Operator (Remote)!

Are you looking for a dynamic role where you can utilize your communication skills and provide exceptional customer service? Alloy Software, Inc is seeking a talented Live Chat Operator to join our team. As a Live Chat Operator, you will have the opportunity to engage with customers in real-time, address their inquiries, and ensure a positive experience. Join us and be a part of a leading provider of IT Service Management solutions that is dedicated to helping organizations automate IT operations and deliver top-notch services.

Daily Responsibilities:

• Respond to customer inquiries and provide support via live chat
• Assist customers with troubleshooting technical issues
• Escalate complex issues to the appropriate team members
• Maintain accurate records of customer interactions
• Collaborate with other departments to resolve customer concerns

Required Skills:

• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail
• Customer-focused mindset

Nice to Have Skills:

• Previous customer service experience
• Knowledge of IT Service Management
• Experience with live chat software

Technical Skills:

• Proficiency in Microsoft Office Suite
• Basic understanding of IT systems

Salary and Benefits:

• Minimum Salary: $118,260.00
• Maximum Salary: $195,820.00
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible Schedules
• Work From Home
• Health & Wellness Programs
• Vacation Leave
• Sick Leave
• Holiday Pay
• Paid Time Off

Company Information:

Established in 2002, Alloy Software is a leading provider of IT Service Management, Service Desk and IT Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

DEI Statement:

At Alloy Software, we are committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We believe that diversity drives innovation and creativity, and we strive to create a culture that celebrates individual differences.

EEO Statement:

Alloy Software is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from discrimination and promotes fairness and equality for all employees.