Application Administrator

• Experience with ServiceNow ticketing and operational workflows
• Background in Help Desk or Call Center environments (email/ticket handling)

• Identity Access Management (IAM) experience, including SSO projects
• Familiarity with applications such as Ping, SailPoint, and Entra/Azure

• Monitor and manage incoming ServiceNow tickets, ensuring proper categorization, prioritization, and escalation as needed
• Troubleshoot and resolve IAM-related issues promptly
• Handle escalations from the Identity team, investigating account-related problems and updating system attributes as required
• Assist in implementing and maintaining Single Sign-On (SSO) functionality
• Collaborate on integration and troubleshooting for SSO systems

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.