Program Manager, Housing

The Housing Manager for Permanent Housing Support Services (PHSS) is responsible for the effective day to day operations of multiple sites, including but not limited to housing services, housing programs, delivery of client case management, hiring, and performance management. This role will play an active and integral role in the overall stability and future growth in Permanent Housing Support Services, as well as the Housing department. 

The role will understand and be able to execute tasks to support compliance, goals, and outcomes of the Permanent Housing Support Services contract. In partnership with the VP of Client Services, the role will assist in the development of the annual budgets, contract renewals, and site visits from contract monitors. They will participate in regularly monitoring the Permanent Housing Support Services contract budget to maximize spending and avoid any overages throughout the contract period. They will assist in the preparation of the annual site visits from the contract monitors. The Housing Manager will be required to complete data and report requirements pertaining to the contracts. 

The Housing Manager provides onsite case management and behavioral health services at our Olive Street, Queen Anne, and Wallingford locations, which are operated by ReblX Partners. This requires the Manager to travel between sites and the main office at Georgetown Yards. As these locations are the placement site for chronically homeless individuals with very high acuity, the milieu requires a great deal of oversight as well as high levels of support to both client and staff. 

The position is part of the management team and works alongside other management team members to promote the agency’s mission and values within the individual department, collaborate with other departments, partner agencies, and the community. The role will serve as a representative of Lifelong within the housing services and advocacy continuum to promote our belief that housing is healthcare and a basic human right.

The Housing Manager supervises the Housing Supervisor and shares supervision of the Housing Case Managers. They will report to and work closely with the VP of Client Services. This full-time, exempt, non-union, regular position has a salary range of $70k/year - $90k/year, includes evening & weekend work, and is required to participate in agency events.

Essential Duties:

• Promote the highest quality housing stability and homelessness preventions service delivery in a culturally mindful manner by maintaining customer service standards and expectations.
• Act as a representative of Lifelong to all community partners, forging new connections and enhancing existing collaborations through timely contact and mutually beneficial programs and support.
• Active and ongoing communication with ReblX and other partnering agencies.
• Directly manage Housing Supervisor and Housing Case Management Team.
• Maintain effective, timely, respectful, and thorough communication in all directions to ensure staff, partners, community stakeholders, clients, funders, and senior management are well-informed and knowledgeable of the status of the program and related issues and projects.
• Communicate with all community partners to improve the mutual flow of referrals and gain/retain access to needed resources which enhance the lives of our clients.
• Collaborate with other managers and Lifelong staff to facilitate cross-functional services, policies, and expectations.
• Create positive and collaborative team morale and culture.
• Participate in the development of new staff positions including recruitment, interviewing, and onboarding of new staff.
• Direct and monitor caseloads, workflow, and setting of staff schedules.
• Ensure that all staff are adequately trained to be proficient within the current database, DFNet, and with data entry needs of HMIS. 
• Manage employee performance by providing clear and concise job expectations, tools, and resources, and provides timely feedback to staff, including annual job performance evaluations.
• Oversees and provides avenues for staff to receive ongoing supervision, access to relevant training to enhance and improve client services, skill development training, clinical support, and opportunities for leadership development.
• Assist staff in locating and cultivating local housing and supportive services, drawing upon both internal and external resources and providers. 
• Create performance improvement plans, schedule corrective training support and consultation, and work with the HR department, as needed.
• Enforce policies and procedures, mediate office conflicts, and address client grievances in a timely manner.
• Collaborate with the VP of Client Services in department administration and fiscal management of programs.
• Review and approve program, staff, and office expenditures.
• Review and approve staff and supervisor time-off requests and timesheets accurately and on time.
• Participate in all Quality Assurance activities as requested.
• Support as needed internal, department, administrative, and financial audits, and site visits.
• Maintain secure and confidential client information.
• Engage critical thinking skills to conduct thorough and comprehensive analysis of program successes and deficiencies.
• Analyze data and information to ensure correct, thorough, and appropriate action is taken to respond to programmatic challenges and opportunities.
• Perform other duties as assigned.

Core Competencies:

• Demonstrated successful leadership skills and abilities.
• Demonstrated ability to develop collaborative, effective working relationships with a variety of community partner organizations, property managers/landlords, and other client supportive service personnel.
• Possess a working understanding of the Coordinated Entry Systems in King County and the HMIS systems for homeless persons in these counties.
• Possess an understanding of professional boundaries, social work ethics, and HIPAA rules.
• Demonstrated ability to supervise, train and coordinate staff and volunteers.
• Experience working with and supporting staff who engage with clients with complex behavioral barriers including psychiatric impairments, chemical dependencies, and traumatic life events.
• Experience working in harm reduction and housing first modalities with a trauma informed framework. 
• Proven ability to work independently and in a collaborative team environment.
• Experience with group facilitation, conflict resolution, and a working knowledge of organizational development issues.
• Ability to communicate clearly and professionally in both verbal and written form.
• Comfort with public speaking and public outreach.
• Ability to respond quickly to change.
• Able to organize & prioritize multiple projects and meet deadlines in a time-sensitive environment.
• Demonstrated ability to work effectively under stressful conditions, exercising crisis management and de-escalation skills when needed.
• Ability to occasionally work a flexible schedule that will include evenings and weekends.
• Demonstrated skills and strong working knowledge of Microsoft Office suite of applications including Excel, Access, and Word.

Education and Experience:

• Bachelor’s degree (Master’s preferred) in a social services or related field, or combination of related education and work experience.
• 3-5 years of progressive experience in professional supervisory and leadership positions
• 3-5 years of experience in compliance in delivering housing to low-income persons supported by government grants and contracts.

Benefits:

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

Work Environment:

• This position is primarily located in a leased apartment buildings and extended stay motels with some participants being served in scattered sites (scattered sites are hybrid and/or outreach) (apartment building) throughout the King County Region. Housing Case Manager positions require staff to be available to meet clients in the office setting or within the clients’ homes (as required by specific programs) and fieldwork. 
• All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.
• This position requires regular work at a desk and on a computer, combined with frequent interaction with clients both on-site and in the community. The role may involve travel to client homes, partner agencies, or community locations, which can include exposure to a variety of environmental conditions. Employees must be able to sit, stand, walk, bend, and reach as needed, and occasionally lift up to 20 pounds to transport materials or supplies. Work may occur in office, residential, or community settings, and may occasionally involve outdoor conditions or environments with moderate noise.

_____________________________________________________________________________________

About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

_____________________________________________________________________________________

DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.