Product Owner, Connected Solutions

Product Owner, Connected Solutions - Cardio Partners

Dublin, Ohio

Hybrid

Job Description

Overview

The Product Owner, Connected Devices & Software Solutions, supports the Senior Product Manager in defining, prioritizing, and executing product enhancements across hardware, firmware, and SaaS components. This role bridges the gap between business goals and technical executionowning the agile backlog, defining user stories, and coordinating development activities that enable reliable, scalable connected device solutions. The ideal candidate thrives at the intersection of hardware, firmware, and software, ensuring that product releases are seamless, compliant, and customer-focused.

Office schedule: M-Th Office based, Friday remote

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributer of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers' emergency preparedness needs are met via Cardio Partners' nationwide CPR training courses and state-of-the-art program management services.

Responsibilities

Summary:

The Product Owner, Connected Devices & Software Solutions, supports the Senior Product Manager in defining, prioritizing, and executing product enhancements across hardware, firmware, and SaaS components. This role bridges the gap between business goals and technical executionowning the agile backlog, defining user stories, and coordinating development activities that enable reliable, scalable connected device solutions. The ideal candidate thrives at the intersection of hardware, firmware, and software, ensuring that product releases are seamless, compliant, and customer-focused.

Organizational Impact:

This role drives delivery excellence across the full connected product lifecycleenabling reliable device monitoring, firmware updates, and integrated user experiences across platforms. By connecting physical devices with digital services, the Product Owner ensures a unified customer experience, operational efficiency, and recurring revenue growth for Sarnova's connected ecosystem.

Essential Duties and Responsibilities:

Product Planning & Execution

Collaborate with the Senior Product Manager to translate strategic objectives into actionable hardware, firmware, and software requirements

Own and maintain the agile backlog for connected product lines (device firmware, web/app portals, integrations, APIs, manufacturing)

Define clear user stories, acceptance criteria, and success metrics for cross-platform deliverables

Participate in sprint planning, backlog grooming, sprint reviews, and bug reviews to ensure alignment and delivery quality

Support coordination between software engineering, firmware development, and manufacturing partners to align release timing and version control

Hardware & Firmware Integration

Coordinate firmware versioning, deployment schedules, and update testing between engineering, manufacturing, and operations

Support validation of new device components, sensors, and connectivity modules through pilot testing and field trials

Ensure secure, reliable device-to-cloud communication for ScoutRMS by defining requirements, APIs, and messaging protocols with engineering teams delivering accurate AED readiness visibility, proactive maintenance alerts, and a seamless customer monitoring experience across large fleets

Assist in triaging field issues related to firmware defects, device behavior, or connectivity performance

Maintain release notes and change documentation for hardware/firmware versions

Cross-Functional Collaboration

Partner with Operations, Quality, and Supply Chain to align product configurations, manufacturing readiness, and release timing

Work with Implementation and Support teams to validate field deployment workflows and ensure clear escalation paths for hardware or firmware issues

Collaborate with QA and Compliance teams to ensure regulatory requirements (e.g., FCC, ISO, medical device standards) are met

Contribute to go-to-market readiness for firmware or hardware updates, including internal documentation and training support

Customer Experience & Data Integrity

Gather and synthesize customer feedback on hardware and platform performance to drive backlog prioritization

Monitor system uptime, device connectivity rates, and firmware adoption metrics

Partner with analytics and customer success to ensure telemetry data is reliable and actionable

Drive enhancements that improve install experience, device reliability, and remote monitoring accuracy

Continuous Improvement

Support quarterly roadmap planning with insights on backlog health, capacity, and cross-team dependencies

Identify opportunities to improve firmware update workflows, device provisioning, and release processes

Assist in maintaining end-to-end traceability between hardware configurations, firmware versions, and customer accounts

Additional job duties as assigned

Skills/Experience Required:

Education: Bachelor's degree in Engineering, Computer Science, Business, or a related technical field required

Certified Scrum Product Owner (CSPO) or equivalent Agile certification preferred

3-5+ years of experience as a Product Owner, Business Analyst, or related role in SaaS, IoT, or connected device environments

Experience collaborating with hardware and firmware teams, ideally in regulated or safety-critical products

Strong understanding of Agile methodologies and backlog management (Jira, Azure DevOps, etc.)

Ability to translate technical conceptsconnectivity, data sync, firmware updatesinto clear business requirements

Familiarity with device communication protocols (BLE, LTE, MQTT, etc.) a plus

Excellent cross-functional collaboration and communication skills

Strong analytical mindset with attention to data quality and field performance metrics

Experience with API integrations, cloud infrastructure, and product telemetry preferred

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.