Technical Support Specialist, District - Central Office

TITLE: Technical Support Specialist, District - Central Office
JOB STATUS: FLSA Overtime Eligible
REPORTS TO: Director, PK-12 Technology
DEPARTMENT: Academics

POSITION SUMMARY: Assist with supporting the District’s mobile device management systems and system applications; repair, support, and operate the district’s technology and media systems.

JOB QUALIFICATIONS:

• Associate degree in computer science or equivalent work experience with computer systems.
• Experience working in mobile device management systems such as JAMF and Google Admin.
• Software integration and provisioning experience. Experience in educational organizations is preferred.
• Willingness to become trained in the system(s) used by the school district.
• Ability to organize and prioritize work.
• Well-developed oral and written communication skills.
• Ability to diagnose and resolve basic computer, projector, TV, media, and technical issues.
• Sound judgment and problem-solving skills.
• Ability to work cooperatively with all staff and to interact with staff, students and the public in a positive manner.
• Ability to handle confidential information, set priorities, work well under pressure with and attention to detail.
• Ability to lift 35lbs without assistance.
• Valid Ohio driver’s license and insured vehicle for visiting sites for repairs.
• Such alternatives to the above as deemed appropriate by the Director of PK-12 Technology.

ESSENTIAL DUTIES:

• Help maintain district MDM systems, and media systems (TVs, projectors, screen sharing devices).
• Provide technical support and assistance, whether on the phone, in person, or remotely related to software, computer systems, hardware, and mobile device management systems.
• Drive between school site to attend to tasks, projects and Help Desk tickets as assigned.
• Maintain a working log detailing all required system updates, as well as the date of completion.
• Organize and file documentation pertaining to warranties and instructional guides for computer and display hardware.
• Support department in creating training materials pertaining to technology troubleshooting and usage.
• Monitor collection/distribution/repairs of student and staff devices.
• Assist with setup and running of the District media equipment for Board Meetings, etc.
• Take inventory, support, and repair equipment and software related to the District’s technology.
• Participate in technology committees, other groups, and organizations as assigned.
• Work closely and cooperatively with staff members whose duties are technology dependent.
• Attend training sessions as assigned by the Director of PK-12 Technology.
• Ensures the safety of students.
• Establishes and maintains cooperative professional relationships.
• Remains free of any alcohol or nonprescription controlled substance and abuse of any prescribed controlled substance in the workplace throughout employment in the district.
• Exhibits professional behavior, emotional stability, and sound judgment.
• Serves as a role model for students in how to conduct themselves as citizens and as responsible, and intelligent human beings.
• Understands the legal responsibility to help instill in students the belief in and practice of ethical principles and democratic values.
• Maintains confidentiality and respect for confidential information at all times.
• Other duties as assigned by the Superintendent or his/her designee.

TERMS OF EMPLOYMENT: 261 days (251 work days and 10 paid holidays); 8 hours per day, excluding lunch; number of days of vacation, holidays and salary as determined by Negotiated Agreement. Work year to be established by the Board.

SALARY: $26.24/HR. - $30.43/HR.

The qualifications listed above are intended to represent the education, experience, skill and ability levels typically needed to successfully perform the essential duties contained in this job description. The qualifications should not be viewed as individual absolute standards, but considered holistically with other position-related criteria.

The Dublin City School District is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, age, religion, national origin, ancestry, disability, veteran status, marital status, or any other status protected by law.