Business Relationship Manager

The responsibilities for the BRM will include P&L growth, Customer Satisfaction, and Employee Satisfaction of the portfolio. All of the delivery and operations teams for the portfolio will belong to the BRM.

• Define the long-term approach/ plan for the portfolio and execute the plan with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP, and SVP level.
• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Data and Analytics, AI, Application Development and Maintenance Services, Digital, BPO, Enterprise Solutions ( Pega , Salesforce, Oracle), Infrastructure & cloud.
• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute the portfolio specific plan for building new relationships and elevating the TCS brand.
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
• Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identifying and mentoring team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications:

• Experience with rapid growth in accounts and experience in global delivery model.
• Prior experience of managing a P&L in a leadership role is a must.
• Experience of Sales role in Healthcare or distribution/Retail Industry
• Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
• Ability to work with different teams in various service lines and functions, across various time zones
• Willingness to travel per business needs