Claims Customer Care Representative

Our Claims Customer Care Associate provides service and support to program and non-program mitigation vendors. The position is for career focused individuals looking to start their career in insurance. We are looking for best in class service professionals; therefore, we believe it is important to provide our representatives with the best benefits and coaching support to ensure a successful and rewarding career. In addition, we provide the training necessary to secure a Property and Casualty Adjuster's license, which is a requirement of this role. Under moderate supervision, perform a full range of customer service functions to support the caller needs of the Personal Insurance Water Mitigation Unit and provide basic claims administration and support. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on internal and external customer satisfaction. Work is driven primarily by phone calls, document administration, file documentation and basic claims activity management.

Responsibilities:

• Provides efficient customer service by promptly and courteously responding to all phone inquiries regarding Personal Insurance claims.
• Performs initial capture of water damage mitigation efforts from program vendors and performs enhanced capture steps as needed. Handles status calls and aids on pending claims through effective collaboration with internal and external partners.
• May receive daily claim assignments and process basic claims administrative tasks. Supports a Claims Restoration Specialist by effectively managing an inventory of activities, phone call handling and document follow up.
• Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs, as well as deductible impacts and loss implications, and may make limited recommendations on the mitigation process as needed. Processes caller transactions and responds to email communications accurately and within established Water Mitigation Unit standards. Manages and utilizes time effectively to ensure productivity and quality standards are met.
• Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to vendors. Effectively operates systems and applications including computer desktop and various Microsoft programs including Word, Outlook, and Excel. Demonstrates subject matter expertise and continuously builds product, procedural and technical systems knowledge. Completes licensing and continuing education requirements as required.
• Supports and assists with office and or department projects and programs.
• Process non-complex claim payments of up to $3,000 and expense payments of up to $300 as directed by Management.

• High School degree or equivalent training or experience in a business related field, or a minimum of 6 months related work experience is required.
• Customer Service experience preferred. Ability to review record and organize written data from a variety of sources.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
• Ability to handle confidential and proprietary information is critical.
• Proficiency with computers is mandatory. Knowledge of Microsoft Outlook and keyboard shortcuts is desired.
• Must be able to type a minimum of 25 WPM.
• Must be able to obtain appropriate licenses upon hiring/training.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in

every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive

benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco