Auto Service Drive Retention Director

1360 Auto Mall Drive, Columbus, OH 43228

Do you want to earn what you deserve with an employer that invests in your success? Hugh White Honda is a great place to have a rewarding career! We are expanding and seeking a knowledgeable, people-focused Service Drive Retention Director to help us strengthen customer relationships and identify trade-in opportunities within the service department.

In this position, youll oversee our retention and acquisition tools, work with service and sales leaders, and make sure were using the service lane to its full potential . Youll collaborate closely with our team and have the support and continued training you need to succeed.

The ideal candidate is organized, tech-savvy, and comfortable talking with customers and staff. If you have experience using acquisition/retention software , enjoy working with customer data, and understand how trade-ins and upgrade programs work, we would like to speak with you!

We offer:

• $70,000 - $100,000+ annual income potential (salary + performance bonuses)
• Ongoing training and professional development
• Medical, dental and vision insurance
• 401(k) Plan
• Paid vacation / sick time
• Employee discounts
• Career advancement opportunities
  
  

Key Responsibilities:

• Use equity-mining, acquisition, and retention software to identify upgrade and trade-in opportunities
• Work with Service Advisors and Sales Managers to connect customers with the right options
• Communicate with service guests and past customers about available upgrade paths
• Help maintain simple, effective processes for follow-up and retention outreach
• Track basic metrics related to customer retention and acquisition efforts
• Support team members with software usage, reporting, and best practices
• Look for opportunities to improve customer experience in the service drive

Qualifications:

• Experience with automotive acquisition, retention, or equity-mining software (AutoAlert, Elead, VIN Solutions, etc.)
• Understanding of vehicle acquisition , trade-ins, or automotive upgrade programs
• Comfortable working with customer data and tracking performance
• Strong communication and relationship-building skills
• Automotive dealership experience preferred
• Organized, proactive, and able to work with multiple departments
• Ability to work independently and as part of a team
• Valid in-state driver's license and insurance
• High school diploma or GED

If you enjoy helping customers, working with technology, and supporting a busy automotive service department, wed love to hear from you. Apply today to join Hugh White Honda as a Service Drive Retention Director!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.