Risk Manager, Customer Protection

Job Description:

Are you passionate about investigating fraud, identifying root causes, and presenting findings and recommendations? If so, you might be the right candidate for the Manager, Fraud Response and Recovery position within Fidelitys Fraud Risk and Control team.

The Role

Fidelitys Fraud Risk and Control (FRC) team is seeking a motivated Manager to join our team in our fight against fraud actors. The Manager, Fraud Response and Recovery will participate in daily operations involving the creation of enhanced detection, prevention, and technical investigations of fraud events involving our clients This position will have an enhanced focus on Fidelitys Digital Assets (FDAS) business and crypto-related transactions. The Fraud Response and Recovery team contributes to these operations through their management on incident response, intelligence gathering, and root cause analysis.

The Team

The Fraud Risk and Control team, within Enterprise Cyber Security, is responsible for preventing, detecting, responding to, and investigating fraud incidents across the entire Fidelity enterprise. When fraud occurs, FRCs Fraud Response Team takes all vital actions required to analyze and escalate fraud trends and patterns, identify opportunities for preventing and detecting fraud, and build cases to present to law enforcement and prosecutive agencies.

The Value You Deliver

In this role, your focus will be on supporting response to major fraud events and trends. Your responsibilities include:

• Triage fraud events and perform root cause analysis.
• Conduct in-depth investigations of suspicious financial activity.
• Provide expertise reviewing crypto transactions and blockchain analysis for known fraud incidents.
• Gather and analyze evidence of fraudulent activity and other relevant information and data
• Create and maintain case files of fraudulent activity.
• Collaborate with analytics, legal, compliance, and external regulatory and law enforcement agencies.
• Communicate fraud-related findings and recommendations to stakeholders.
• Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes.

The Expertise and Skills You Bring

• Bachelors degree and 4+ years experience in the financial services industry
• 2+ years of risk related experience.
• Experience in crypto trading and/or block chain analysis.
• Experience in researching financial transactions and customer activities.
• Strong analytical skills to analyze data and identify patterns.
• Problem solving skills to identify and resolve complex problems.
• Possess the ability to multi-task across a variety of responsibilities in a constantly evolving environment.
• Ability to perform correlation and analysis from disparate internal systems to identify potentially fraudulent events.
• Strong focus on execution and identifying, communicating, and removing impediments to progress.
• You are highly energetic and enterprising, thriving in a fast-paced and constantly evolving team environment.
• Willingness to expand your expertise continually learning new skills.

Note: Fidelity is not providing immigration sponsorship for this position

Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.