Service Technician

Key skills:

1.            1-2 years experience servicing and repairing fire and security systems

2.            Ability to document records and reports of assessments and audits of systems

Key Responsibilities:

· Assist in the service of security and fire systems hardware.

· Collaborate with team members to ensure compliance with regulatory requirements.

· Adhere to all company policies and industry regulations.

· Assist in creating documentation and reports for security assessments and audits.

· Accurately maintain inventory records for all hardware.

· Maintain tools, vehicles, and equipment and keep parts and supplies in order.

· Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.

· Performs other related duties as assigned.

Performance Objectives

· Complete assigned training modules and certifications within specified timelines.

· Deliver quality service and support that meets or exceeds customer expectations.

· Maintain timely and accurate service documentation.

Qualifications:

· High school diploma or equivalent required.

· Valid driver’s license and clean driving record.

· 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.

· Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred

· NICET 1

Key Traits for Success:

· Familiarity with iPhone/iPad and best practices.

· Strong problem-solving and analytical skills.

· Excellent communication and interpersonal abilities.

· Ability to work well in a team environment.

· Eagerness to learn and adapt to using hand and power tools.

· Attention to detail and commitment to accuracy.

· Time management and organizational skills.

Physical Requirements

· Reasonable accommodations may be made for individuals with disabilities.

· Ability to sit or stand for extended periods.

· Capable of lifting and moving equipment weighing up to 50 pounds.

· Comfortable working in various environments, including client sites and on ladders.

· Must be able to work at heights.

· Must be able to work in all weather conditions.

Work Hours

· Core work hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., with travel to customer sites required.