Content Coordinator

Duties and Responsibilities

• Deliver extraordinary customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses
• Build new Red Roof Inn hotels in all databases
• Gather necessary information
• Communicate with GDS partners regarding new hotel according to established timelines
• Complete data entry in all necessary systems with accuracy and thoroughness
• Sync rates and room types to channels
• Open hotel for booking on the opening date
• Enter and maintain all property and brand-related information across multiple channels
• Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines
• Maintain notes and documentation related to all department procedures
• Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner
• Support sales, marketing, revenue management, and operations departments in efforts to improve bookings across all channels
• Utilize online resources to research new hotels, identify attractions, and verify addresses/mileage
• Provide support to travel agencies via phone and email
• Answer inbound calls to the Content Distribution line
• Other duties as assigned

Qualifications

• Bachelor's degree or equivalent work experience preferred
• Basic knowledge of Microsoft Office (Word, Excel), proficient knowledge of Outlook (organizing emails across multiple boxes and archiving), and experience using the Internet to research and collect information required
• Excellent verbal and written communication skills required
• Need to have an acute attention to detail, ability to learn quickly, have excellent organization and time-management skills
• Need to be able to work under pressure, keep current on a multitude of programs/policies, and multi-task with the flexibility to switch focuses as necessary to meet urgent deadlines
• Need to be self-motivated and able to work independently
• Experience in hospitality or travel industry preferred

Additional Information

• The position is Monday through Friday, during regular business hours (shift ending no earlier than 5 pm)