HR Services - Specialist II

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Serve as the initial point of contact for various issues associated with one or more designated HR Workstreams (e.g. timekeeping, payroll, HR systems).
• Triage incoming requests in HR ticketing system, accurately logging, tracking and maintaining case status and priority levels while meeting established service level agreements.
• Escalate complex or policy-related cases to the appropriate HR Center of Excellence owner(s).
• Utilize knowledge base resources, policies, and tools to research issues and provide accurate, consistent guidance and solutions.
• Maintain and update knowledge base articles, FAQs, and process documentation for common questions.
• Conduct basic end-user training on HR systems and processes through virtual sessions, job aids, or quick reference materials.
• Collaborate with field HR Partners and Corporate HR functions to gather necessary information, validate data, and drive timely issue resolution.
• Support special HR initiatives and projects by providing administrative, data, and logistical assistance.
• Ensure data integrity, confidentiality, and compliance with internal policies and regional labor regulations.
• All other duties as assigned.

Qualifications, Education, and Experience

• Bachelor's Degree in a related field or equivalent experience required.
• 2-4 years' experience in a related field required.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Employee is regularly required to stand; walk; use hands/fingers to type, hold, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Salary

$44,400 - $64,400 depending on education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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