IT Support Technician

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you’ll help drive cutting-edge initiatives that will ensure the success of our company and your career.

Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive!

Position Type: Full-Time
Starting Wage: $23.75 per hour
Wage Increases: Year 2 - $24.50 | Year 3 - $25.25 | Year 4 - $26.00
Work Location: Dublin, OH

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution.
• Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required.
• Notifies their direct leader of recurring issues providing suggested process improvements.
• Escalates to the appropriate level of support and/or management when necessary.
• Suggests process improvements to their leader in areas that could positively impact the business and the level of support.
• Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction.
• Excellent verbal and written communication skills.
• Ability to prioritize and work under strict deadlines.
• Ability to work both independently and within a team environment.
• Ability to stay organized and multi-task efficiently.
• Ability to interpret and apply company policies and procedures.
• Knowledge of business system and processing requirements.
• Proficient with office productivity software.
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose and audience.

Education and Experience:

• High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required.

Physical Requirements:

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 50 lbs.
• Occasionally required to handle small computer components to perform tasks.
• Regularly required to read and identify small status listings, markings and components.

Travel:

• Minimal travel required as needed for job related duties such as training, project work and administrative tasks.