Project Coordinator-JR

Change Coordinator
Work location: Remote, within 60 miles of Client's location
Work hours: 8am-5pm EST

This role supports the Enterprise Technology Change Enablement process by reviewing change requests, testing process enhancements, and maintaining compliance through documentation and reporting.

Responsibilities

• Review and test ServiceNow enhancements to the change process.

• Facilitate and participate in change management meetings with stakeholders and senior leaders.

• Support all Change Enablement users and follow up proactively with change requestors.

• Create, maintain, and update documentation, policies, and job aids to ensure compliance and accuracy.

• Produce and deliver reports and dashboards on change initiatives and performance.

• Track and document all change management actions and updates.

• Collaborate with incident and problem management teams for seamless operations.

• Deliver test results and support continuous improvement initiatives.

Requirements

• Must-Haves:

  • ITIL Foundation certification (V4 preferred)

  • Strong written and oral communication skills

  • Experience with ServiceNow

  • Highly organized and detail-oriented

  • Intermediate proficiency in Microsoft Applications (Excel, Word, PowerPoint, etc.)

• Nice-to-Haves:

  • Strong critical thinking and analytical skills

  • Experience with Jira

  • Bachelors degree in Computer Science or equivalent experience

  • OpenAI or AI-related project experience

Top Priorities (First Few Weeks/Months)

• Gain a full understanding of the Enterprise Technology Change Enablement process and audit requirements.

• Learn the workflows and identify opportunities for continual process improvement.

Biggest Challenge

• Mastering the full change process and its workflows while driving consistent improvements.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.