Guest Experience Auditor

 Essential Duties:

• Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.
• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
• Ensures compliance with regulations by examining and analyzing records, reports, operating practices, and documentation.
• Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.
• Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation.
• Communicates audit progress and findings by preparing reports, providing information in meetings.
•  Provides management reports by collecting, analyzing, and summarizing management information.
• Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.
• Helps instill a culture of safety, security, and quality and deliver measurable results
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Perform other duties as assigned.

 SALARY:  $25.88/hr. 

• The pay listed is the hourly range or the hourly rate for this position.  A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Minimum Requirements: 

• High School Diploma or GED 
• Valid state issued driver’s license 
• Some college course work or equivalent experience preferred 
• 2 years customer service experience 
• Aviation experience preferred 
• Must be 18 years of age or older 

 Knowledge, Experience, and Skills: 

• At least one year Guest Experience Ambassador experience, with good work performance, ethics, and attendance 
• Impeccable personal presentation and grooming – must be able to keep unform immaculate at all times when guest facing
• Advanced communication and relationship building skills – able to build relationships with internal and external partners alike using experience and advanced service techniques 
• A collaborative player who can work and communicate effectively as part of a team 
• A problem solver who can work both independently and as a team to solve issues and rapidly deal with changing operational circumstances 
•  Must be computer literate with a basic but solid understanding of Microsoft platforms, Outlook, Word, and Excel