Billing and Collections Specialist

Keys:

• MUST have experience in billings and collections
• MUST have experience and be comfortable with high volume calling

DUTIES AND RESPONSIBILITIES

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Expected to make 50 to 75 outbound collection calls per day.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

QUALIFICATIONS

• 1 Year of proven experience with (AR) Accounts Receivables, Billing and Collections.
• Customer service and account management experience
• Knowledge of billing procedures and collection techniques
• Familiarity with AIA billing and lien waivers
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Problem-solving skills, attention to detail, and drive to succeed
• Outstanding Attitude, Positive mindset, and willingness to smile in the face of adversity

EDUCATION

• High School Diploma or GED (Required)
• Associate or bachelor’s Degree – Accounting or Finance (Desired)