Lead Medical Support Assistant - Community Care

This position is located within Community Care at the Chalmers P. Wylie VA Medical Center. Duty Location is in Columbus, OH. The Community Care Lead Medical Support Assistant (MSA) monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow within the Community Care.

Total Rewards of a Allied Health Professional

FUNCTION OR SCOPE OF ASSIGNED DUTIES:

• The incumbent will be expected to be a working member of the assigned team. Incumbent may need to provide coverage for other Lead MSAs during times of absence.

• Duties at this level include, but may not be limited to:

• arranging for coverage of all areas of responsibility;

• distributing and balancing workload;

• training new employees on duties;

• certifying employees on scheduling and assignment competencies;

• conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments/consults management;

• providing refresher training to staff members including changes in policies and procedures;

• creating and maintaining employee work schedules;

• orienting and providing on-the-job training for new and current employees;

• ensuring that all training requirements are met;

• organizing the work structure of his/her assigned areas; and

• acting as liaison between other MSAs and staff in order to resolve day-to-day conflicts.

• The Lead MSA will be cross trained in other administrative areas/teams of the service and may be assigned to provide coverage as required/necessary.

• The incumbent will be expected to provide coverage in the absence of any MSA on the assigned team and the Lead MSA must be able to perform all duties as assigned to the team members.

Work Schedule: Monday-Friday 8:00am-4:30pm

Telework: Not Authorized

Virtual: This is not a virtual position.

Functional Statement #: 92048O

Permanent Change of Station (PCS): Not Authorized