Medical Director

Job Summary

Position oversees and delivers a full range of high-quality, patient-centered professional primary care services in an outpatient clinical setting.  Exercises extensive independent judgment in clinic service delivery, staff management and strategic clinic operations.  Works closely with Executive Leadership and clinic personnel in fulfilling the responsibilities of this multi-functional role.  Incumbent serves as the medical subject matter expert for the organization.  

Job Purpose

Position oversees clinic medical and non-medical personnel and operations, ensuring risk management and quality of care and developing and implementing all medical processes, practices and policies of clinic operations.  Provides leadership and operational management of clinic and organization goals and objectives.  Develops and leads the implementation, evaluation and continuity of all clinic services, operations and personnel, ensuring clinical quality, administrative efficiency and patient-centered strategy in the delivery of safe, high-quality care.       

Essential Functions

Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation.

Key Accountability

Clinical Leadership and Oversight

Oversees all clinical operations and personnel, ensuring patient care meets clinical standards and regulatory requirements.  Develops and updates medical policies, procedures and practices.  Monitors quality improvement initiatives and manages clinic risk and compliance. Ensures the delivery of exceptional care aligned with evidence-based practices.

Key Accountability

Staff Management and Development

Leads the recruitment, training, supervision, evaluation and discipline of clinic medical and non-medical personnel.  Ensures staff meet performance goals and development objectives, communicating consistent, clear directives for meeting established care metrics.  Fosters collaboration, professional development and teamwork.

Key Accountability

Operational Efficiency and Strategic Planning

Sets the example for clinic and interorganizational collaboration on clinical operations, fiscal planning, and resource strategy.  Maintains effective and timely communications across organizational departments, participating in internal and external meetings, representing the clinic and promoting the organization’s mission and services.

Key Accountability

Patient Advocacy and Care

Provides direct patient care, including diagnosis, treatment, and management of HIV and STI-related conditions and co-occurring health issues.  Prioritizes patient care and promotes the expansion and improvement of patient care initiatives that achieve optimal outcomes and align with industry-standard best practices.  

Key Accountability

Quality Assurance and Compliance

Ensures adherence to applicable laws, regulation and accreditation standards, including HIPAA and OSHA standards. Directs and complies with internal and external auditing requirements, leading corrective action plans for the improvement of clinic quality and safety. Maintain clinic accreditation and credentialing with major insurance providers.

Other duties as assigned

Minimum Education Level Required

Medical degree from an accredited institution, Board certification in internal or family medicine, active State of Florida licensure, and federal DEA certification without restrictions. HIV/AIDS certification (AAHIVS) and ACLS or BLS certifications.

Minimum Experience Level Required

Minimum eight years’ experience practicing medicine in a healthcare practice or clinical setting, minimum three years as medical director. Previous experience treating HIV/AIDS

Knowledge, Skills and Abilities

• Current credentialing with major insurance providers in Florida.
• Exceptional written and verbal communication skills; bilingual in Spanish required.
• Strong knowledge and understanding of legal and ethical standards for the delivery of medical care, specifically HIV/AIDS.
• Comprehensive knowledge of quality, safety and infection control standards and their applications.
• Proficiency in Microsoft Office Suite, associated clinical program technology (electronic medical/health records) and vendor billing platforms and software; eCW preferred.
• Knowledge and practical application of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment of specified area of expertise.
• Knowledge of healthcare practice operations including electronic health records, associated billing administration, and regulatory requirements, including HIPAA.)
• Self-directed and self-motivated, proactively prioritizing competing demands efficiently and independently.
• Strong leadership and team development skills including management, mentoring, training and advising clinical professionals and student teams;
• Strong project management and strategic planning skills that set clear task objectives, achieve desired outcomes, and advance program viability.
• Knowledge and understanding of drugs and non-pharmaceutical patient care aids and the ability to prescribe dosage and instruct patients in correct usage.
• Strong interpersonal skills, socially oriented toward problem-solving and community-building.
• Exceptional time management, professionalism and organizational skills and abilities.

Key Competencies

• Ensures accountability
• Manages conflict
• Balances stakeholders
• Resourcefulness
• Making complex decisions
• Action-oriented
• Collaborates (building effective relationships)
• Communicates effectively
• Manages complexity
• Customer focus
• Instills trust

Work Environment

Physical Demands

The physical demands described represent those that an employee must meet in order to perform the essential functions of the job.  Reasonable accommodation may be made in compliance with the Americans with Disabilities Act of 1990.

• Moderate to low physical activity, including standing and walking for up to four hours per day
• Ability to lift 15-25 pounds
• Mobility within the office and parking lot
• Motor vehicle operation to off-campus locations and events (Travel 10%)
• Access information using a computer
• Access clinical materials and utilize medical equipment within a clinical environment.

Environmental Conditions

Indoors in an environmentally controlled space with exposure to environmental hazards (contaminants, hazardous equipment and infectious disease.)  Occasional work outdoors exposed to elements.

Frequent performance of position duties while standing, walking and while in motion and manipulating medical devices and other equipment.

Frequent computer use at a workstation up to two hours or more at a time.

Frequently fast-paced work with unscheduled interruptions.

Work may require an adjusted work schedule, overtime and evening/weekend hours in order to meet patient care demands.

Public contact position requiring clinic-appropriate apparel and use of personal protective equipment.

Disclaimer

This job description is intended to describe the general functions and context of the work to be performed by position incumbents.  It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.

Position incumbents must meet occupational demands and fitness-for-duty requirements.