Product Portfolio Operations Manager - Operations Portfolio

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Consumer and Community Banking (CCB), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Along the way, youll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Supports portfolio level management (i.e., all 12 Ops Products and cross portfolios)
• Leverage and analyze data to provide insights for optimal portfolio performance to stakeholders and team members
• Re-imagine business processes using best practices and AI solutions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management, portfolio management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Leverage data analytics to enhance strategic decisions and planning
• Executive presence in a variety of communications within a matrixed line of business

Preferred qualifications, capabilities, and skills

• Proven ability to lead matrixed, cross-functional teams, leveraging collaboration, influence, and conflict resolution skills to achieve desired results
• Excellent communication, presentation, and interpersonal communications skills with strong ability to develop and maintain relationships
• Strong analytical problem solving, creativity, and attention to detail, demonstrated by the ability to make timely and sound decisions
• Ability to effectively shift between strategic and detailed tactical management
• Consumer Community Banking (CCB) Operation and product management experience