Open Enrollment Bonus Now Available-Work from Home: Customer Service Representative (Healthcare)

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job Description:

We are hiring year round and right now, we are sweetening the deal with awesome bonuses for new hires who bring their best every day! Limited Offer for 2025 Open Enrollment.

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

• S Spark Curiosity
• O One Team, One Direction
• A Action for Results
• R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

human connection that makes our service exceptional.

Benefits You Will Enjoy:

• Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
• Performance-based incentives.
• Paid training in a cutting-edge virtual training environment.
• Comprehensive health coverage (available after 90 days).
• Employee wellness and engagement programs.
• Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements:

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks:

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Heres how you can earn extra cash while building your career with us:

All bonus payouts will be issued according to Sagilitys standard biweekly payroll schedule.

$100 Onboarding Bonus
Kick off your journey with a little celebration! Youll earn a $100 bonus midway through your very first week of process training.

$150 Graduation Bonus
Complete training and leap into production. Youll earn an additional $150 during your second week on the production floor when you meet your new hire graduation metrics.

$500 Quarterly Performance Bonus
Consistency pays off, literally! From January to March 2026, you can earn up to an additional $500 total if you meet your attendance and performance requirements: $100 each month and $200 kicker for meeting all 3 months at the end of March.

Special Open Enrollment Incentive
Stay tuned for an exciting additional incentive rolling out during the first two weeks of OE. Details will be announced as new hires transition into Operations this December!

Join a team that celebrates your success from day one with great bonuses, growth opportunities, and a culture that rewards your hard work!

Sagility is an Equal Opportunity Employer/Vet/Disability.

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