Client Service Representative - Surgery

Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care (PVESC)

At Portland Veterinary Emergency and Specialty Care (PVESC) , were building a unique and dynamic workplace where our team members thrive , grow , and continuously learn while delivering exceptional care to our patients and their families. If youre looking to be part of a place that encourages growth , collaboration , and a sense of purpose , we want you to join our team and help us continue to create this special environment.

About PVESC

We are a growing multi-specialty emergency and specialty veterinary practice located in beautiful Portland, Maine. Our services include Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Dermatology, Neurology, Cardiology , and more. With endless opportunities for professional development , PVESC is the ideal place to grow your veterinary career.

We are honored to be recognized as the Best Veterinary Hospital in Maine , receiving Gold in the Portland Radio Group's Best of the 207 Awards for three consecutive years: 2022, 2023, and 2024.

If youre ready to advance your career in a supportive setting that values your skills and fosters continuous learning, we invite you to apply and help us provide compassionate, cutting-edge care to pets and their families.

Why PVESC?

We value our team members and are committed to providing a supportive and rewarding workplace . In addition to competitive compensation based on experience, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance , long-term disability , and more
• Paid time off , paid volunteer hours , and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities

At PVESC, we foster a team-driven culture where every voice matters. We encourage all team members to contribute their thoughts, ideas, and energy to help us achieve collective success. We work collaboratively to make sure every member has the opportunity to shape their work life and grow professionally.

Anticipated Schedule

• Monday-Friday: 9:00 AM - 5:30 PM

Compensation

• Starting at $21-25/hr, commensurate with experience

What You'll Do:

As a Client Service Representative , youll have the opportunity to make a meaningful impact every day by ensuring pets and their families receive exceptional service from start to finish.

• Providing service to our Surgery and Rehabilitation and Sports Medicine specialties
• Providing a welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collection
• Receive and process payments
• Routine office duties such as scanning, faxing, etc.

Who Were Looking For:

• Experience in customer service is essential; prior veterinary experience is a plus but not required
• A positive, "can-do" attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team

Ready to Make a Difference?

If you're excited to be part of a high-performing team that works together to achieve common goals and make a real difference in the lives of pets and their owners, wed love to talk with you. Come join our incredible team at PVESC, where every day is an opportunity to learn, grow, and make a lasting impact.

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