Scheduler I - Full-Time

Cardinal Points Imaging is seeking a highly motivated, enthusiastic, compassionate individual who is a strong communicator to join an energetic, patient-focused team! Are you passionate about patient care? Do you love interacting with people? Come and join our team as a Scheduler I for a Full Time Flex 10:00-6:30 M-F at our outpatient imaging center located in Raleigh, NC.

PAY AND BENEFITS: Accomplishing our mission takes a team of people, who are dedicated to treating others as they expect to be treated and who consistently demonstrate mutual respect. We hold our employees in high regard as the key component to our success. We offer a total compensation package including competitive base pay and a comprehensive benefits program for your health, your quality of life, and your future:

• Shift Differential Pay and Quarterly Bonus Program
• Paid Time Off and Holiday Pay
• Health Insurance including medical, dental, vision and prescription coverage with an FSA Account
• 401(k) plan with Company Match and Company-paid Life Insurance
• Short-term and Long-term Disability and Employee Assistance Program
• Remote Work Opportunities for select roles!
• Entry level? We'll train!
• Sign-on Bonus or Relocation Assistance available to qualified candidates for select positions

CAREER LADDER: We believe in advancement, upward mobility, and growth opportunities for our team members! This career ladder shows your point of entry into our team, as well as the growth and promotional opportunities available to you within our business office department: Scheduler I -- Scheduler II -- Business Office Supervisor -- Business Office Manager

The Business Office Team is responsible for collaborating and leading the Imaging Center team in providing excellent patient care and supporting the operational goals for both the Center and the organization. This includes all customer and patient-facing responsibilities including welcoming, registering, and overall patient coordination, as well as phone correspondence, scheduling appointments, inventory, and medical record management. The upper levels of this series also include the training, supervision, and management of Business Office team members. The overall scope for this series is designed to ensure the management and resources are available to maintain a quality, high functioning, and customer friendly Outpatient Imaging Center.

JOB SUMMARY: The Scheduler I performs office functions of a specialized nature, requiring independent
judgement in a medical setting.

CAREER LADDER: We believe in advancement, upward mobility, and growth opportunities for our team
members! This career ladder shows your point of entry into our team, as well as the growth and promotional
opportunities available to you within our business office department: Scheduler I, Scheduler II,
Business Office Supervisor, Business Office Manager

REQUIRED EDUCATION & EXPERIENCE:
• One (1) year of administrative medical office experience

• One (1) year call center experience
• High school diploma or equivalent preferred

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
• Ability to work independently and multitask
• Excellent customer service skills
• Ability to provide documentation accurately & concisely
• Knowledge of medical & radiology terminology
• Ability to understand, read, write, and speak English
• Ability to professionally interact with managers, co-workers, clients, referring providers, patients, and vendors.
• Knowledge of computer applications, including information and billing systems, keyboard input, digital
archiving, and retrieving of data.
• Ability to recognize/define problems, collect data, establish facts, draw valid conclusions, and correct errors.

ESSENTIAL JOB FUNCTIONS:
- Collaborates with the Imaging Center team to provide excellent patient care and support operational goals.
- Cross-trains in all areas of the business office, including Scheduling, Pre-Auth and Patient Coordinator.
- Handles phone correspondence, scheduling of appointments, coordinates/assembles orders with daily
schedules and distributes to clinical peers.
- Demonstrates success in customer service, phone etiquette, communication and organizational skills.
- Proficiently maintains and uses knowledge of office equipment including, but not limited to, fax machines,
computers, and printers.
- Maintains records and files, compiles data, and prepares reports.
- May perform supply inventory management and/or medical record management.
- Researches requests and provides support to resolve and answer.
- May perform special projects that require additional training and skills. Performs all other duties as assigned.
- Participates as a team member and is accountable for personal work responsibilities and takes initiative to help
others.
- Regular and reliable attendance which includes team meetings, trainings, and in-services as scheduled.

Cardinal Points Imaging offers a full range of diagnostic and screening radiology services. Our primary mission is to offer affordable medical imaging without compromising expertise or a compassionate experience.

If qualified, please apply today for immediate consideration.

OIA partners with local healthcare providers to develop, own and operate quality, easily accessible, service-oriented outpatient diagnostic imaging centers.

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