ERP / MIS Administrator - PrintVis

Job Summary:

We are seeking a highly motivated and knowledgeable ERP/MIS Administrator to lead and manage our entire tech stack. This includes the new PrintVis ERP and Microsoft Business Central (BC) systems. This is a pivotal role that bridges operations, production, and technology—enabling cost savings through increased efficiency and automated process. The role is designed for someone who thrives in a fast-paced, problem-solving environment and is passionate about building and leading systems that power an entire business.

As the ERP/MIS Administrator, you will be involved in the end-to-end system design, oversight, maintenance, and user experience across our new entire MIS platform tech stack. You’ll partner with executive leadership, production managers, sales, and accounting to ensure that our PrintVis environment technology systems support business goals and continue to evolve and deliver increased efficiencies as we grow.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

System Monitoring and Daily Maintenance 

• Monitor system alerts, job queues, and logs for errors or delays 
  • Maintain system performance and data accuracy on a daily basis 

User Administration and Support 

• Manage user accounts, permissions, and licensing 

• Deliver ongoing user training and maintain a knowledge library 

• Act as the go-to support for user questions and technical challenges 

Functional Troubleshooting & Internal Support 

• Identify and provide resolutions to root cause issues related to job costing, scheduling, reporting, and item setup 

• Support Sales with customer management, quoting, and Quick Quote tools 

• Track, prioritize, and address support tickets and system issues 

System Configuration & Continuous Improvement 

• Build and maintain templates, cost structures, and calculation methods 

• Modify existing reports and collaborate on new report development 

Project Management & Development Oversight 

• Gather requirements and specs for new features and enhancements 

• Liaise between departments and external development partners 

• Manage PrintVis/BC upgrades (2x annually) and hotfixes 

Data Integrity & Maintenance 

• Clean and maintain the Contacts list and related records 

• Ensure Salesperson Codes and other key data fields are accurate 

• Investigate and correct system data inconsistencies 

Vendor & Partner Coordination 

• Collaborating with ISV partners for support and best practices 

• Manage open support tickets and enhancement requests with vendors 

Strategic Contribution 

• Participate in ERP and workflow strategy discussions 

• Drive system improvements based on user feedback and evolving business needs 

Required Skills/Abilities:

Business Process Knowledge 

• Deep understanding of how Sales, Estimating, Accounting, and Billing interact with production 
• Ability to map system configurations to real-world workflows 

Production Process Knowledge 

• Strong grasp of how products are manufactured from start to finish 
• Understands the impact of system changes on every stage of production 

Technical System Knowledge 

• ERP Admin experience 
• PrintVis and/or Microsoft Business Central experience a PLUS 
• Comfortable navigating technical systems, complex tables, and databases 
• Experience with reporting tools (e.g., Jet Reports, Power BI) is a plus 

• Leadership: You set the tone for system adoption and lead with a positive, proactive mindset 
• Problem-Solver: You’re energized by challenges and relentless in finding solutions 
• Collaborative Communicator: You’re not shy—you engage with executives, production managers, and vendors alike, and are able to “influence without authority” across multiple departments 
• Lifelong Learner: You stay current with system updates and are excited to grow with the role 
• Detail-Oriented: You don’t let data inaccuracies slip through the cracks 
• Process-Minded: You understand the “why” behind the work and always look to improve it 
• Accountability: You thrive in an environment where results matter and can’t wait to show the impact you will have on the business 

Education and Experience:

• Minimum of associate degree in computer science, information technology or information systems
• Familiarity with print manufacturing or similar production environments  
• 3+ years of experience with PrintVis, Business Central, or similar ERP/MIS systems 
• Proven experience with system administration, training, and documentation 
• Experience working with cross-functional teams (sales, production, accounting) 
• Strong reporting and analytics skills a plus (Jet Reports, Power BI, SQL) 
• Bachelor’s degree in Business, IT, or relevant field (preferred but not required)