HVAC Service Technician

Position Type: Hourly, Full-Time Schedule: 7:00 AM – 3:30 PM, Monday through Friday Benefits: Health insurance, paid holidays, 401(k) match, personal time off

Reports To: Service Manager / Office Management

Requirements
•Valid Driver’s License
•EPA Certification
•Strong attendance, punctuality and communication skills.
•Organizational and time management skills including the ability to complete clear, accurate paperwork via a computer/tablet/cell phone.
•Personable attitude and professionalism with customers and coworkers with the willingness to assist the company as needed to maintain efficiency.
•Follow OSHA safety guidelines and safety procedures.
•Commercial and industrial equipment maintenance and repair experience.

General Responsibilities
•Adhere to all company policies (uniform, safety gear, tools, vehicle use).
•Work starts at 7:00am. All materials and/or tools are to be loaded the day prior.
•Follow all safety rules and maintain a safe, clean, and organized work environment.
•Perform service calls, diagnostics, repairs, and installations with accuracy and professionalism.
•Communicate clearly with customers regarding issues found, repairs performed, and any additional recommendations. You must check in and out with customers.
•Report completed and pending tasks to the Service Coordinator.
•Complete all required documentation daily and digitally:
o Service tickets/Work orders
o Timesheets with accurate labor hours
o Material usage
o Equipment data (Model No., Serial No., Filter/Belt Quantity and Sizes)
o Preventative maintenance checklist
o Manufacturer startup sheets and Climatemp startup sheets
•Protect company property and tools; return all materials and unused stock to proper storage areas.
•Assist in maintaining service vehicle stock inventory, cleanliness and report vehicle repairs if needed.
•Cooperate with other trades, contractors, and company departments to ensure project efficiency.
•Maintenance contract obligations and existing customer emergencies are our first priority.

Additional Responsibilities
•Overtime may be required as needed to complete emergency service or meet project deadlines.
•Support training and mentoring junior technicians and/or apprentices.
•Participate in periodic technical training and monthly safety training. OSHA 30 certification will be required within 6 months of hire.
•Participate in ongoing training to keep up with new equipment and technology (VRF, controls, refrigerants, etc.).
•Identify upsell opportunities (preventive maintenance agreements, equipment upgrades).
•Provide customer feedback to management on recurring issues, product performance, or service gaps.