Continuous Quality Improvement Manager

Utilization Manager/Continuous Quality Improvement Manager - Columbus

Compensation: $82,000 - $85,000

Position Summary

The Utilization Manager/Continuous Quality Improvement Manager is responsible for analyzing the service needs of youth and families to ensure timely access to least restrictive care options while improving the quality-of-care experience and promoting the attainment of family case plan goals and program outcomes. Additionally, this leadership position includes the provision of technical assistance, training, consultation, and support to program staff through the monitoring of practice and documentation compliance strengthening the achievement of quality measures and contract compliance.

Working at NYAP:
• Generous Time off: 22 Days of Paid Time Off + 11 Paid Holidays, Half Day Friday’s during the summer!
• Health and Wellness: Comprehensive healthcare packages for you and your family; Paid Parental leave
• Professional Growth: CEU’s, ongoing training/education, student loan repayment program, and supervision hours
• And So Much More: 401K and 401K Matching flexible hours, mileage reimbursement, phone allowance

Responsibilities

The Utilization Manager/Continuous Quality Improvement Manager will perform duties including, but not limited to:

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.

• Lead efforts to determine level of care needs for youth, ensuring the identification of least restrictive care options.

• Liaison with placement service providers to promote effective discharge planning upon admission, monitor youth progress, coordinate step down, and promote reunification efforts per the family case plan.

• Clinically assess youth to determine level of need and provide recommendations for placement setting and service needs, inclusive of youth currently in a placement setting.

• Partner with service providers to address service gaps and any misalignment with the family case plan.

• Identify community-based family support services appropriate for the service needs of families and promote ready access through contractual relationships and program partnerships.

• Participate in family team meetings to promote service accessibility for families and ensure resource availability which allows for family unification, use of kinship, or placement in a family-like setting.

• Monitor the quality of practice through targeted and randomized documentation review, identifying improvement needs, and providing remedial instruction.

• Identifies trends in practice and documentation that represents gaps in core child welfare skills and develops a plan of response that advances effective child welfare practice.

• Provide individual and group level training and support on compliance measures, inclusive of all employees requiring guidance on practice and documentation.

• Complete quarterly Child Protection Oversight and Evaluation (CPOE) reviews to measure performance and align our monitoring with the public agency.

• Partner with county Technical Assistance staff in the monitoring of performance, compliance, and special projects.

• Provide training and consultation to staff and assist in the implementation and monitoring of quality assurance / quality improvement plans; utilization reviews; licensing standards; accreditation; certification requirements and contract compliance.

• Utilizes practice and documentation strengths to address and correct underperformance at an employee and program level.

• Connects with the national and state-level CQI department to align advancement activities and promote program excellence.

Minimum Qualifications

• Master’s degree in social work or counseling with at least 5 years of experience in quality assurance or program management.

• Professional licensure, independent licensure preferred.

• Knowledge of the State Child Protection Oversight and Evaluation (CPOE) process used for monitoring child welfare compliance with the Ohio Revised and Administrative Code rules and Federal Child and Family Service Review (CFSR) monitoring.

• SACWIS navigation and use fluency.

• Advanced clinical practice skills with a competency in youth and family assessment and level of need determinations.

• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs.

Other Skills

• Excellent customer service and communication skills.

• Works well independently and as a team member.

Driving and Vehicle Requirements

• Valid driver’s license

• Reliable personal transportation

• Good driving record

• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability

Apply today!

www.nyap.org/employment

An Equal Opportunity Employer, including disability/veterans.