Legal Operations Specialist

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need careand we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Legal Operations Specialist

POSITION LOCATION

Lynchburg, VA (Hybrid schedule with Tuesdays and Wednesdays onsite)

YOUR ROLE

The Legal Operations Specialist plays a critical role supporting the Legal departments Life Insurance & Annuities (L&A) operational functions. This role involves managing legal review requests, conducting policy research, coordinating escalations, and ensuring accurate documentation and compliance across various legal and business processes. The ideal candidate is detail-oriented, resourceful, and comfortable navigating legacy systems and complex legal documentation.

What you will be doing

Legal Review Request Management & Escalation Support

• Conduct initial review, coordination, and record retention of:
• L&A requests for legal analysis
• Licensing & Commissions producer questions and agent change requests
• Tax Levies
• Department of Insurance (DOI) and consumer complaints
• Assist with escalations involving lapse/reinstatement, refund of premium, and face amount reduction exceptions
• Utilize legacy systems to conduct specialized policy research for legal analysis and to respond to business inquiries
• Service of Process & Subpoena Response
• Review incoming L&A legal filings and subpoenas and determining appropriate handling
• Compile responsive documents to subpoenas, draft response and route to appropriate legal contacts for review

Administrative & Operational Support

• Book travel, manage expense reimbursements and pay invoices (e.g., bar dues, legal research tools and memberships)
• Maintain and request archived records for legal documentation and records retention
• Handle incoming first-class and express mail deliveries and process or route to the appropriate department for handling
• Respond to inquiries from other departments involving requests for contract samples, legacy systems, and historical legal reviews

What you bring

• High Diploma or GED
• 5+ years in insurance operations
• Strong research, documentation and organizational skills
• Excellent written & verbal communication abilities
• Proficiency in Microsoft Office
• Ability to manage multiple priorities and work independently

Nice to have

• Legal support experience
• Familiarity with legal compliance, policy administration, and service of process procedures

Employee Benefits & Well-Being

Genworth employees make a difference in peoples lives every day. Were committed to making a difference in our employees lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

• At this time, Genworth will not sponsor a new applicant for employment authorization for this position