Customer Service Representative - Veterinary

Customer Service Representative – Veterinary Clinic
Mountain View Animal Hospital – Essex Junction, VT

Are you a people person with a love for pets? Mountain View Animal Hospital is looking for a Customer Service Representative (CSR) to join our friendly, dedicated team. Our CSRs are the first point of contact for our clients and play a vital role in creating a welcoming, professional experience for both pets and their people.

What You’ll Do:

• Greet clients warmly and assist with check-in/check-out
• Answer phones and emails promptly and professionally
• Manage appointment scheduling and patient records
• Process payments and prepare invoices accurately
• Educate clients about preventive care, products, and services
• Support our veterinary team by keeping the front desk running smoothly
• Handle stressful situations with empathy, tact, and professionalism

What We’re Looking For:

• High school diploma (college degree preferred)

• Strong customer service experience (veterinary or medical setting preferred but not required)
• Comfortable with computers and adapting to software (experience with Avimark practice management system preferred but not required)

• Excellent communication and multitasking skills
• Team-oriented, positive, and compassionate
• Ability to lift up to 40 lbs and remain on your feet for extended periods
• Genuine love for animals and their people

What We Offer:

• Competitive pay based on experience, starting at $18/hr
• Paid time off and holidays
• Employee discounts on veterinary services and products
• A supportive, team-focused work environment
• Opportunities for growth and development

Schedule: Full-time, Monday–Friday (no weekends—our clinic is closed on Saturdays and Sundays).

Location: Mountain View Animal Hospital, 129 Main Street, Essex Junction, VT 05452

How to Apply: Please email your resume and a brief cover letter with the subject line CSR Application – [Your Name]