Patient Representative, Urgent Care (Urbana) Full Time (includes every 3rd weekend rotation)

We are looking for a Patient Representative to join our collaborative team at Memorial Health!

What you'll do:

• Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
• Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage(s) via real-time eligibility and various tools.
• Requests payment for determined co-payments and prior balances, manages the cash drawer.
• Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
• Explains patient forms and requests signatures.
• Encourages patient MyChart activation.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
• Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Requirements

Completion of high school education or equivalent; proficient in Windows, Outlook, Word, and Excel; must possess excellent customer service skills and telecommunications experience; requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle; Associate degree or equivalent combination of education/experience and medical terminology is preferred.

Attains American Heart Association’s BLS certification within first thirty (30) days of employment, maintains continuous certification. Attends Behavioral Health De-escalation Training Class (within six months of hire)

Shift

1st shift (8:30a-5p Monday - Friday, 8:30a-6p Saturday - Sunday)

Hours
80 per pay (Every two weeks)

Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account

Time Off
• Vacation
• Sick Leave
• 11 Paid Holidays
• Personal Day

Retirement
• Ohio Public Employee Retirement System
• Deferred Compensation

Other
• Tuition Reimbursement
• Kidzlink Daycare Center
• Employee Recognition
• Free Parking
• Wellness Center
• Competitive Salaries
• Community/Family Atmosphere

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

We look forward to seeing your application!

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at ....