Security Technician

Supports Metro’s security operations through a variety of security support duties including greeting visitors, badge creation, key control, and maintaining security records. Assisting with monitoring site security, responding to alerts and incidents, and various security-related projects. Works under the general direction of the Security Manager. 

Examples of Duties:

1. Issues and distributes badges and keys in accordance with Metro’s security policies and procedures. 
2. Assist with managing access control by verifying the identity of visitors, contractors, or staff requesting entry, and ensuring proper procedures are followed. 
3. Performs badge system and equipment maintenance, including printer maintenance, creation of badge access levels, and troubleshooting of equipment. Responsible for ordering and maintaining badging supply inventory. 
4. Maintains accurate records of key and lock issuance utilizing security software. Generates reports to track badge and key activity. 
5. Supports in the audit of keys and cores for all Metro facilities. 
6. Assist in reviewing video footage and security system logs during security breaches or concerns to identify potential threats, incidents, or suspicious activities. 
7. Collaborate with security team to develop, review, and update standard operating procedures (SOPs) for security processes.
8. Respond promptly to security alerts, alarms, and incidents, following appropriate escalation procedures. Accurately document and maintain security logs for all monitored activities. 
9. Assists with the Security Division special projects and urgent requests. 
10. Performs other duties as assigned. 

Qualifications:

Knowledge of:

• Security procedures and processes
• Access control processes and security software 
• ID credentialing processes (both international and US)
• MS Office software and general office processes and procedures

Skills in:

• Effective verbal and written communication
• Operating security system software
• Customer service 
• Maintaining high accuracy in work
• Working independently and prioritizing tasks effectively

Ability to:

• Learn Security Access Control systems and protocols
• Learn security databases/systems and running ad hoc reports
• Maintain printer and badge equipment
• Assist with badge design and technical system operation
• Assist with special projects and urgent requests
• Assist with key and core audits
• Work collaboratively and maintain effective working relationships
• Demonstrate problem-solving skills, especially under pressure
• Adapt to changing priorities and urgent security requests
• Follow security policies and compliance procedures rigorously

Education, Licensing, Certification, and other Requirements
High School Degree or GED. Valid Driver’s license.