Dispatcher / St. Paul

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, plumbing, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

This role provides support for field operations, customer service, and project management. Responsibilities include handling incoming calls, creating and managing service calls, scheduling technicians and subcontractors, and ensuring accurate communication between customers, technicians, and internal teams. The position also manages scheduling logistics, and purchase orders, while assisting with preventive maintenance contracts. Strong organizational skills, attention to detail, and the ability to coordinate across multiple functions are essential.

Key Responsibilities

• Take incoming calls from the main company line and transfer accordingly if needed.
• Create service calls from customer calls, emails, sales, portals.
• Create service calls linked to Jobs.
• Update customer portals
• Schedule technicians with customers for everyday calls and future calls provide all necessary information to the techs.
• Communicate and schedule with customers
• Communicate with techs on jobs for check out process
• Monitor trucks on GPS to make sure techs are where they need to be
• Schedule sub-contractors for jobs/ service calls and give POs (electricians, cranes, leak locator, etc.)
• Schedule hotel rooms for out-of-town jobs
• Update schedule log for accurate schedule
• Review completed calls from technicians on go backs, quotes, and material.
• Get answers for sales from technicians for quotes and go backs that are not described in resolution notes.
• Look for parts and material for technicians and order as needed.
• Issue POs to technicians for parts/ material.
• Create new customer and locations when calls come in for service.
• Assist billing/ accounting with invoice questions needed from technicians.
• Generate PM contracts for the month.
• Review PM sheets for correct information needed on sheets and units needed to do.
• Request PM contract renewal.
• Assist techs with parts/ material for jobs.
• Review with driver for delivers for jobs and times to be onsite.
• Assist technicians with needed tools in shop.
• Prep service calls for invoice (description, add necessary materials, make sure materials are in the job, Price as needed, make sure correct time is on the job, etc.)

Key Elements:

• Dispatch technicians
• PO Ownership
• Customer Centric Focus

Experience Preferred:

• Experience in mechanical services or other relatable service industries
• Highly self-motivated, organized, and customer-focused, with a proactive approach to problem-solving and follow-through.
• Strong interpersonal skills with the ability to foster a collaborative work environment. Brings integrity, professionalism, and a sense of humor to team interactions.
• Exceptional verbal and written communication skills, with the ability to engage effectively at all levels of the organization and with external stakeholders.

Business Conduct

• Commits to behave in compliance with the companys values and Code of Conduct
• Builds a culture of work safety and leads by example with one's own safe behavior
• Treats co-workers with respect and approaches conflict with positive intent and professionalism
• Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
• Ensures one's own compliance with the company's published Operations Standards

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.