Program Administrator- Caregiver-Ohio

Anticipated End Date:

Position Title:

Job Description:

Be Part of an Extraordinary Team

The MyCare Ohio Plan program is to deliver highquality, trauma informed, culturally competent, personcentered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs.

Program Administrator- Caregiver

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the office assigned is OH-COLUMBUS, 8940 LYRA DR, STE 300. Alternate Office locations within Ohio may be considered if candidates reside within a commuting distance from an Ohio office. Travel within the state of Ohio as needed may be required.

* Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: This position will work a first shift from 8:00 am- 5:00 pm EST Monday thru Friday.

The Program Administrator- Caregiver is responsible for the administration of Caregiver supports for the MyCare population. The Program Administrator for Caregiver Supports provides guidance, education, resources and connections to services to caregivers as a part of the MyCare Ohio program. Program administrators typically support business strategies through an integrated portfolio of external client facing projects or initiatives.

Primary duties may include, but are not limited to:

• Facilitate and coordinate resolution with internal and external contacts to satisfy informal caregivers needs.

• Interprets plan benefit design, performs research to respond to inquiries and interprets policy provisions to determine most effective response.

• Increases caregiver engagement into appropriate programs and offerings.

• Acts as a trusted advisor and educator on health care related inquiries, with particular emphasis on addressing barriers to caregiver daily challenges.

• Coaches informal caregiver on ways to reduce health risks and caregiver stress/burden, future planning considerations, and how/where to connect to helpful resources and support.

• Supports caregivers during member care setting changes, as needed.

• Prepares reports as needed related to caregiver related program metrics.

• Represents/engages community related to caregiving, including leading regional caregiver advisory committees.

• Supports provider education related to caregiving topics.

• Administers the implementation and compliance of on-going external caregiver client facing programs; manages caregiver flex funds and caregiver education took kits.

• Participates in the population health team strategy to design and implement caregiver initiatives that support designated sub-populations.

• Researches applicable subject matter practices and remains aware of industry trends.

• Manages relationships and partners with corporate and regional business areas.

• Coordinates training related to the client facing program.

• Develops program success measures and performs periodic assessments of external client facing program success.

• Schedules, conducts and attends meetings, supports management in overall objectives, assesses costs and savings and may assist in the payment of vendor invoices.

• Complies complex data and able to prepare and deliver presentations and reports.

• M anage care giver advisory council meetings, care giver flex fund program and develop and provide updates to caregivers materials.

• Other duties as assigned.

Minimum Requirements:

• Requires a BA/BS in a related field and minimum of 2 years experience in external client facing program or other healthcare related field; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Professional designation related to field or project management experience preferred.

• Experience in caregiver advocacy, home and community-based services and/or lived experience as caregiver is strongly preferred.

• Community Health Worker (CHW) certification preferred.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.