Counter Technician

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture.

ABOUT THIS OPPORTUNITY

Role Profile

Position: Counter Technician

Job Location: Williston, ND

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Counter Technician is to provide direct support to the Branch operations to ensure over the counter orders are completed. This position also ensures the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Quotes customers using working knowledge of product both in-person through retail sales, and via phone or email
• Builds, tests, and inspects industrial hose assemblies in response to identified customer applications and needs
• Provides technical/service support to account management, service center management and internal and external customers
• Processes incoming inquiries to company sales system
• Successfully achieves budgeted Branch sales goals
• Monitors on-time delivery date commitments and expedites where appropriate
• Monitors customer specific inventory for sales order fulfillment
• Makes outbound calls to potential and existing customers for new and sales growth opportunities
• Builds and maintains strong internal and external relationships
• Performs other duties as required

Skills and Abilities

• Possess excellent customer service skills
• Ability to interact with customers and team-members in a professional manner
• Ability to work independently and prioritize responsibilities
• Must have excellent communication skills, both oral and written
• Requires proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Must be able to perform calculations using whole numbers, fractions and decimals.
• Basic computer skills including MS Word, Excel, internet and email
• Must be able to successfully utilize the company software

Minimum Qualifications

• Must be 18 years of age or older
• 1-3 years of related warehousing, construction or production experience
• A high school diploma or GED
• Reliable transportation is a must
• Ability to work overtime, as required
• Ability to work callouts (nights and weekends), as required
• Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis
• Ability to consistently move throughout the facility during the full workday
• Ability to comprehend work instruction and safety procedures, written or verbally
• Ability to count and measure accurately

Preferred Qualifications

• Industrial setting experience

Total Rewards

• Competitive compensation plan, with a bonus potential
• Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire
• 401k with company match
• Paid vacation, holidays and sick time

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status.

Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.

We will be accepting applications for this role through September 15, 2025.