Counter Supervisor

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each others growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canadas largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Summary:

As a Counter Sales Supervisor, you will lead the sales support efforts for walk-in customers at our Profit Centre counters, ensuring the highest level of customer service. Your role will involve overseeing the maintenance, stocking, and cleanliness of the counter sales area. Additionally, you will coordinate customer support activities, including answering inquiries, processing orders, and managing backorders, while supporting the Inside and Outside Sales teams.

Key Responsibilities:

Customer Engagement: Supervise and assist customers at the Profit Centre counters, ensuring a seamless purchasing experience.

Product Expertise: Research and recommend products to customers, leveraging our diverse product assortment to meet their needs.

Sales Growth: Enhance sales growth by managing counter merchandising, promoting products, and generating leads in collaboration with the Outside Account Manager.

Order Fulfillment: Oversee the entry, picking, and packing of counter-generated sales orders, ensuring accuracy and timeliness.

Inventory Management: Maintain the counter area and merchandising displays while monitoring stock levels and reporting shortages to the buyer.

Backorder Coordination: Liaise with vendors to follow up on backorders, providing customers with precise delivery information.

Returns and Claims: Handle returns and warranty claims efficiently, completing all paperwork in compliance with company procedures.

Customer Satisfaction: Address and resolve customer concerns and complaints, implementing effective solutions to enhance customer satisfaction.

Team Collaboration: Provide essential support to Inside and Outside Sales functions, fostering a collaborative team environment.

Additional Duties: Execute any additional tasks as directed by the Profit Centre Manager to support overall operations.

This supervisory role requires a customer-focused approach, strong leadership skills, and the ability to drive sales while maintaining operational excellence at the counter.

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Salary Range - $52,500-$60,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact ....