Veterinary Practice Mgr - Seeking a People - First Leader for a Thriving Hospital in Lake Charles, LA!

Neighborhood Veterinary Centers – Lake Charles

At NVC Lake Charles, our mission is rooted in the heart of this community: to strengthen Lake Charles by being good neighbors, with an unwavering commitment to the pets and people we serve.

We are proud to be part of a family-owned network of hospitals, but each practice is built on its local relationships, and Lake Charles is no exception. Our team is dedicated to raising the standard of care for pets while creating a supportive, trusted environment for their families.

We are hiring immediately for a Veterinary Practice Manager to lead our Lake Charles hospital. This is a full-time leadership role with annual bonus potential and relocation support available for the right candidate. If you’re ready to step into a role where you can make a visible impact right away, we’d love to hear from you.

What We’re Looking For

We’re searching for a motivated, people-first leader who thrives in a fast-paced, team-centered environment. If you’ve got veterinary or healthcare management experience and you’re passionate about building culture, driving results, and leading with purpose — this is the role for you.

You are:

• An experienced veterinary leader with 3+ years of management experience

• Passionate about servant leadership and team development

• A strong communicator who knows how to align teams and solve problems

• Confident in inventory management, KPI tracking, and client service excellence

• Calm under pressure, yet proactive and strategic when challenges arise

The Opportunity

As Practice Manager, you’ll be the heartbeat of our Lake Charles hospital. This is not a back-office role — you’ll be present, hands-on, and actively shaping both team culture and client experience every day.

What you’ll do:

• Team, Culture & Communication

• Lead with trust and clarity: set shared goals, recognize wins, and create psychological safety.

• Keep communication rhythms strong: focused huddles, thoughtful 1:1s, transparent updates; invite feedback and close the loop.

• Grow people and teamwork: hire for culture add, deliver structured onboarding, encourage cross-training and development plans; hold one another accountable with respect.

• Elevate Client & Patient Experience

• Set shared service standards with the team; model empathy and recognize great service.

• Coach consistent, warm communication (phone, front desk, curbside, discharge) and close the loop on feedback/reviews.

• Drive Operations

• Co-create efficient schedules and workflows; remove roadblocks and keep daily huddles focused.

• Give team ownership of inventory and vendor relationships; maintain pars and negotiate for value.

• Review KPIs together and turn insights into simple weekly actions; support accurate billing and long-term profitability.

• Ensure Compliance & Safety

• Maintain OSHA/DEA/TVB compliance with clear checklists, training rhythms, and documented protocols.

• Safeguard controlled substances with team-based counts, chain-of-custody, and reconciliations.

• Lead a culture of safety: run drills, audit records/equipment, and share learnings without blame across the hospital.

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• Partner with doctors/techs for seamless handoffs, transparent estimates, and humble service recovery.

Why Join Us

At Lake Charles, you’ll have the chance to:

• Step into a leadership role where your impact is immediate

• Work with a team that’s committed to trust, mentorship, and collaboration

• Be part of a family-owned network that values people over pressure and relationships over transactions

• Grow personally and professionally with mentorship and advancement opportunities

Compensation & Benefits

• Competitive salary with annual performance bonus

• Relocation support available

• Medical, Dental & Vision Insurance

• 401(k) with company match

• Paid Time Off & Paid Holidays

• Life Insurance & Employee Assistance Program

• CE & professional development support

• Employee pet care discounts

• And more

Apply Today

We would love to hear from you.