Clerical Supervisor

Position Purpose: Under general supervision, the Clerical Supervisor oversees a team of administrative and clerical staff to ensure efficient day-to-day operations. This role is responsible for maintaining high standards of accuracy, timeliness, and customer service in all clerical functions, while supporting internal departments and contributing to employee development and retention.

Responsibilities/Duties/Functions/Tasks:

• Supervise, coach, and guide clerical staff to ensure timely and accurate completion of administrative tasks.
• Provide ongoing feedback and support to promote a positive and productive work environment.
• Monitor daily workflow and adjust assignments to meet departmental needs.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Evaluates employee performance and provides coaching or corrective action as needed.
• Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing.
• Provide technical, advisory, and moral support to the clerical staff to ensure both positive customer and team member experiences.
• Participates in interviewing, selection, and coordinating training for new employees.
• Coordinates and oversees special projects.
• Recommends new approaches to drive continuous improvement.
• Complete all required training applicable to this position.
• Regular and predictable attendance is an essential function of this position.
• Other duties, as assigned.

Qualifications:

• Associate's degree from college or technical school or an equivalent combination of education, training, and experience.
• 2+ years' experience in related field with progressive levels of responsibility.
• Displays strong leadership skills and the ability to deal with difficult situations.
• Strong communication skills, both oral and written.
• Strong interpersonal skills, high energy level and positive attitude.
• Knowledge of applicable collection laws, where applicable.
• Proficient skills in Microsoft applications which include Outlook, Word and Excel.
• Experience with CRM or collection software platforms.
• Demonstrates core competencies in: Leadership, Problem Solving, Customer Focus, Adaptability and Integrity.

Compensation and Benefits:

• Competitive Pay based upon experience.
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the Firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
• On site "Bistro To Go" vending and fresh foods available
• Free parking
• Free onsite fitness center for all employees

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

Market Title(s): Supervisor

EEO Statement: Weltman is an equal opportunity employer.

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