Customer Service Manager ( Manufacturing )

Customer Service Manager(Manufacturing)

Customer Service or Sales experience within a manufacturing setting.

Are you looking to make a career change to a stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance and paid PTO.Does this position match your future career goals?Then this opportunity could be the right fit for you.

Why should you apply?

• Growth Opportunities
• Great Pay
• Excellent Benefits

Responsibilities:

• Oversee and coordinate the sales team activities.
• Identify opportunities to expand existing accounts through relationship development and strategic insight.
• Coordinate with internal teams (Production, QA, Scheduling, Finance) to ensure client needs are met efficiently.
• Oversee product delivery, invoicing, and service standards to ensure excellence.
• Lead regular client meetings (weekly, monthly, quarterly) focused on performance, delivery, and relationship building.
• Manage a portfolio of client accounts to ensure long-term success and satisfaction.
• Serve as the primary point of contact for assigned customers.
• Maintain strong relationships with existing clients to ensure repeat business and customer satisfaction.
• Establish clear goals and performance benchmarks aligned with organizational KPIs.
• Conduct regular one-on-one meetings, performance evaluations, and provide actionable coaching.
• Strategic account growth and retention.
• Customer satisfaction and loyalty metrics.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• Manufacturing Industry
• Strong multitasking skills and a sense of urgency.
• Ability to meet tight deadlines and manage multiple priorities.
• Professional communication skills—both written and verbal.
• Proficiency in creating business documents, spreadsheets, and correspondence.