Commercial Lines Sr. Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Commercial Lines Account Manager to join our growing team in Bethlehem , PA!

The Senior Commercial Lines Account Manager builds client relationships individually and in conjunction with Producers by providing quality customer service to ensure retention of clients.

How You Will Contribute:

• Build and strengthen relationships with clients by addressing their needs and resolving policy or underwriting issues.

• Maintain strong communication and collaboration with carriers on assigned accounts.

• Oversee the full renewal process, including applications, pricing, proposals, and binders.

• Proactively seek new business opportunities and referrals to grow your book of business.

• Handle daily account management tasks such as policy changes, invoicing, certificates, and coverage questions.

• Be available after hours to support client needs via phone or email.

• Review contracts and certificate requirements when needed.

• Keep client records updated in the agency database.

• Document all client communications and information shared.

• Meet with clients individually as needed and delegate remarketing tasks when appropriate .

Licenses and Certifications:

• CIC or CPCU designation or actively pursuing designation preferred

Skills & Experience to Be Successful:

• High school diploma or equivalent required. College degree preferred or minimum of two years' experience in the insurance industry.

• Regular continuing education focused on coverage issues relevant to current position.

• Willingness to work in a team environment and act as a back-up when needed

• Professional appearance

• Display leadership qualities and characteristics

• Skilled and knowledgeable of Word and Excel

• Ability and willingness to learn the agency management system

• Ability to work in a fast-paced environment

• Self-starter with organizational skills and ability to work with details

• Good written and oral communication skills

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".